Ekart Logistics — Meta Quest 3 - Shipment stuck at Gurugram Motherhub_JKS

I placed a prepaid order for a Meta Quest 3 512GB on Flipkart on 11 August 2026.

The order was shipped through Ekart Logistics on 15 August and reached a Flipkart facility in Gurugram on 16 August 2026 at 9:25 PM. Since then, the shipment has not reached the delivery hub nearest to me and there has been no meaningful tracking movement.

Flipkart originally committed to delivery by 20 August 2026. On 20 August, after failing to deliver the order, Flipkart unilaterally revised the expected delivery date to 23 August 2026.

The revised delivery date has now also arrived, but the shipment has still not reached my nearest hub. I have repeatedly contacted Flipkart customer support, but I am only being told that there is a “logistics issue, ” without any specific explanation, shipment trace, or confirmed delivery timeline.

The shipment has been in the destination city for approximately one week, despite Flipkart already having had a substantial delivery window since the order was placed.

I do not want the order cancelled or refunded. I purchased the product at a particular price/offer and cancellation would cause me financial inconvenience. I request that Flipkart/Ekart locate the shipment and complete delivery of the original order at the earliest, while providing a concrete status regarding the logistics delay.