[Resolved]  Ekart Logistics — Not Delivering My Parcel, Playing Games with Customers

Address: Hyderabad, Andhra Pradesh

I have ordered a Mobile Phone from flipkart on 6th January, 2015. I have kept 1 Day Delivery. And the delivery they promised is today i.e., 7th January, 2015. But they have not delivered. My pincode is 500037. I am from hyderabad. I will get delivery from Kukatpally hub every time. But from the last 3 orders, They are forwarding to Kukatpally Hub, and they are sending back my parcel to Hyderabad Sort Facility. They are not delivering my parcel. When i contact flipkart support They say that my pincode was wrong, but my pincode is correct. As they requested me to give another pincode, i have given another pincode. And the next day they called me and said me that the new pincode wich i have given is Wrong, And the previous Original Pincode is the correct one and said they are cancelling my order. After i scolded them so much then they delivered my Parcel from Suchitra Hub. They are playing games with the customers. And now i have another order from flipkart, now they forwarded to kukatpally Hub. And now from kukatpally hub they again sent it back to Hyderabad Sort Facility. It took 2 and half hours to go to kukatpally hub from hyderabad sort facility. But when kukatpally hub has forwarded back to hyderabad sort facilty, till now it has passed 7 hours but till now it hasn't reached. I have contacted customer care, they are not providing any details, just saying we are escalating. They are not willing to give the Courier hub Contact number or address to pick the parcel. They are hiding something.