Ekart Logistics — Product which is placed for return taken by the Ekart pickup agent and did not update the app

OD[protected] this is the order no. Of my product which was taken by the Ekart agent yesterday that is on 15-12-25, in the late evening, it has been more than 12hours but there is no message or the app update that the product is picked up which is very unusual. Please kindly help me here and the agent name is Mallesh from the Ekart service of Hayathnagar telangana Ranga Reddy dist. As you can see from the attached photos i got a msg that the delivery agent is on the way to pickup and it has been picked up yesterday 15-12-25, but the app status is not changed