[Resolved]  Dell's Laptop (Inspiron 705 (A) ) , — Face many problem after Purchasing a Laptop.

Address:

West Medinipur, West Bengal

Respected Sir / Madam,
With due request I, Kamrun Nehar, resident of Mugbasan Village – under Keshpur P.S. in Paschim Midnapore district. Would like to draw your kind attention in the matter on how I am suffering after buying a Laptop for my personal used. After facing problem, during used, I had informed the owner of the shop from where that was purchased, for several times but they had not taken any step against my Complaint.
On 7 August 2012, (Vide invoice no. : CM / RM / 11-12 / 0529). I had purchased a Laptop of Dell Company (INSPIRON – 705 (A), BLACK MODEL – 639G, Service tag FVY5NT1), it was purchased from RETAR MEDISERVE Pvt. Ltd. (Computer Division), situated at B.T. Collage Road, Midnapore.
From the date of purchase, I am facing several problem in using the Laptop. I had noticed that, the battery backup is very poor as it does not support more than two hours. Several times it gets hanged and net service disconnected. The USB ports do not work properly. Even, I faced problems as in many time the USB mouse and key board do not respond. Even the Laptop and modem get heated within half an hour, which is quiet unnatural.
After facing such problems I had contacted with the seller for several times (both over phone and going there personally with Laptop) but had not received any positive and fruitful response from their end. I even had wrote about the problems to the Dell Company authority and the result is same.
I think that, the Laptop which was purchased by me, is certainly a previously used product, and they had cheated with me.
In this condition, I am praying you to take steps in this regards so that they would replace the defective product with a new one.
Hope that you will take all necessary steps in the above mentioned matter.

Thanking you,
Yours faithfully,
Mugbasan , Keshpur
Dt.-07.03.2013 (Kamrun Nehar)
D/o – Sk Alauddin, Vill.+P.O.- Mugbasan,
P.S.- Keshpur, Dist- Paschim Medinipur (W.B.)
Email-ID kamrun.[protected]@gmail.com , Mob.- +91 [protected]

 Attached a Xerox copy of Cash Memo & a warranty support information