[Resolved]  Elica / Hob — Product Spare Parts not available during Warranty Period

Address:

South Delhi, Delhi

This is to bring to your notice that I had purchased a chimney and hob on 3/10/2011 and paid 39000/- for both the appliances vide Bill No-2290. Firstly, that on 3/10/2011, I was promised that there is a scheme going on thru which I would be getting an assured gift with a scratch card . But till date I have never received any of these.
Secondly,within few months o[censored]sing , its IC got burnt and it was replaced. Thirdly, its knobs gave me trouble since the time I purchased these appliances .I called the technician twice as its auto ignition was not working & till date two of its burners are not working .Then to top it all while I was making morning tea suddenly the glass of hob bursted last month & I just got saved by running outside the kitchen.

I ,immediately, informed Bath Selection, Gurgaon as I was not able to get thru the toll free number,since then it has been one and a half month I have not been able to get the same glass with steel frame. Twice the glass was arranged but both times it was different glass.This is the third time I have been told to wait for another Five days to get the glass delivered and that too they will assemble one part from somewhere & other from somewhere. Now they have come up with another idea that they are trying to arrange the glass from ITALY as if I will believe them.

Today I got a call from Pune saying that had I not used the hob they could have got it changed. Someone should teach the customer care that hobs are meant to be used not to be kept in lock n key once bought. Why would someone buy a Rs.20,000/- hob n still use some thing else to cook food.

With a lot of disappointment I wud like to inform you that if the company discontinues a product, they should also keep those customers in mind who have already bought that product & should have kept the spares handy with the company . Especially glass tops....

I have already met with an accident while cooking. The utensil fell on my foot there is a swelling on my foot. You are requested to help me in this matter.