Haier 1.0 Tr. S - AC, Model No. HSU 12CK3W3 — AC not working

Address:

South 24 Parganas, West Bengal

Dear Sir,

We have bought an AC Machine (Haier 1.0 Tr. S-AC, Model No.Hsu 12CK3W3, Serial N0590) from your company M/s. Bharat Refrigeration Co. on 09 March 2013. along with 2 other items, a 2 ton Diakin AC Machine and Voltas water filter, for which the total amount paid is Rs.74,000/-

A scanned copy of the Invoice is attached herewith for your ready reference.

This Haier AC machine is not working properly - it is not cooling. Upon several phone calls to customer care, the problem was detected - no gas in the unit is found on measuring by pressure gauge.

We have requested your company several times over phone to fill up the gas and make the AC working, however, the problem has NOT been solved at your end. The complain No. docketed is KOL[protected] dated 10.03.2013. We have been given the name of Service Centre "cool point" with Phone No. [protected]. They refused to solve the problem.

I am totally fed up with repeated phone calls at your customer care and service agencies and feel unsatisfied with your support in this matter. This machine has been bought as a gift to mother and now it has created a pain for her.

I request you to please look into the matter urgently and make necessary arrangements.