[Resolved]  Hitachi / Window Ac — Complaint against service personnel for mishandling AC

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,


I had purchased one 1.5 ton Hitachi Window AC from TATA Chroma Stores, Pacific Mall, Ghaziabad in the year 2011.


2. Recently when I noticed that the cooling was not desirable, I lodged a complaint (Ref No. [protected]) at the call centre (Tel:[protected] on 30th April, 2013.


3. Shri Furkan Ali, the service engineer visited my residence on 1/5/13. After checking he confirmed that the machine was working properly. The problem is that of gas leakage. The AC was taken to AB Enterprises for gas filling on the same day. The very next day it was installed. Shri Kaushal Sharma, the service personnel, who came to install the AC, found that it was not working. He told me that the motor and fan was not working and I will have to buy a new one. He later on told me that the panel was not working and that he had indented for one from the company which is awaited.


4. I contacted Shri Ajay ([protected]) at AB Workshop and also Shri Kaushal Sharma ([protected]) who is handling this case, on several occasion but could not get satisfactory reply.


5. On 14.5.13, I lodged a fresh complaint (No. [protected]) at the call center. One Shri Khan attended the complain and confirmed that motor and fan is not working.


6. It may be noted that the AC was in working condition when it was first checked by Shri Ali. The motor/fan was perfectly working. The service engineer detected the problem of gas leakage only. But when the AC was brought back from the workshop, the motor and fan were also not working. It is therefore clear that any fault that has now cropped up is only due to mishandling of the machine at your workshop or during transportation for which only the company is responsible. Since the machine is not working, it cannot be confirmed whether the job of gas filing was done properly.


7. The workshop is just evading its responsibility. Interestingly, no one is asking for the payment regarding filling up of gas.


8. I would therefore, request that whatever be the problem the same may be attended on priority at your own cost. I will pay the cost of gas filling only.


9. The AC is lying idle for 15 days now. In case this is not attended on priority, I will have no option but to seek legal remedy.


Yours sincerely,


Vivek Ashish,
Under Secretary to the Government of India,
Ministry of Finance,
North Block, New Delhi.
Tel:[protected]off)
Mob. [protected]