[Resolved]  Karbonn Mobiles And Poorvika Mobiles — Service issue

Address:

Chennai, Tamil Nadu

I bought a Karbonn A9 from poorvika mobiles in chennai on September 2012. My mobile stopped working on Apr 2013. I gave to repair in one authorised service center Mobile India, T Nagar on April 8 2013. I was told that i will be getting my mobile in 15 days and till now i havent received my mobile. I have been calling the service center[protected] daily and i get the same answer that they dont have the spare parts with them and it need to be purchased from china. They said it will take another 1 - 2 months to repair my mobiles. When i asked for spare mobile i was told that they dont provide spare mobile to customer. When i asked for their manager they gave me a number[protected] and said this is the chennai head office number. They say the samething that they dont have the spare parts with them and it need to be imported from china. I asked for manager in the head office and i was asked to call Murugan ( [protected] ) who was the service manager and he tells the sametime we dont have spare parts and i have wait. They dont give the exact time frame when i will be getting my mobile. I tried calling the tool free number printed in the warranty card it rings and no one answeres and if i tried calling againg the number will be busy, i tried several time same thing happens. Tried calling the coporate office number printed in the website number does not exist and tried sending emails mail does not get deliered getting failure notice. So informaitons updated in the website are fake. I went to poorvika mobile Adambakkam branch to enquire about this and they said they cant do anything they only sell the mobiles and for any issue customer has to check with the respective company and they cant help me. I asked for number where i speak to any managers in karbonn mobiles, they said karbonn doesnt have a customer service support and i cannot do any complaint. When i bought the mobile from them they said we will take of everything if you purchase a insurance from us and now they say it cover only theft and display issues. The service of both Karbonn and Poorvika are horrible. Please dont purchase Kabonn mobile and any mobile from poorvika who dont stand behind their customer.

Entry level Screening from number provided in the service center : KAELS[protected]
Mobile India Serivce center number :[protected]
Karbonn Mobiles chennai head office number :[protected] This number was provided to me by people in service center )
Karbonn Mobile service manager Murugan number : [protected] ( This number was provided to me by people in chennai head office )