[Resolved]  Panasonic / Ac — AC stopped cooling after 1 month of the purchase

Address:

Uttar Pradesh

Hi,

I have purchased a Panasonic AC from Vaishali Ghaziabad in March 2013. After the one month only it started creating problem. Then I contacted to the customer care and they sent some technicians which are suggesting the different problem and the solution. As suggested by them I had to purchase 2 stabilizers (which cost me around 2000Rs), But resolution was null. They changed one part of the AC but It was not working at all. MCP of my home was melted and the wiring was about to be damaged. Then I wrote an mail to some persons of the company and they said that It is a compressor issue of the AC and they will change it.

Since it was my new AC and I don't want to make any other change in it, I asked them to replace it else give my money back.

But they are not doing any thing. In the reply of my every mail,. there customer care persons are copy pasting the same reply.
********************************************************************************...⇄
"Dear Sir,

As informed earlier , as your unit is very much repairable, we may
not be able to replace the unit.

We once again would like to confirm that the compressor of your unit
need to be replaced and request you to share your convenient time
so that we can advise our service team to visit and resolve your complaint.
********************************************************************************...⇄
I am totally frustrated and I am not able to concentrate on my work in the office due to this issue. Since this is the peak of the summer when we need the AC most and I gave it as a gift to my parents who lives in a different city.

Please help me and suggest the best way,

Thankyou!
Himanshu Agarwal