[Resolved] Samsung India / Split Ac 1. 5 Ton — Complaint not being attended

doctorapu

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

My complaint no [protected] dated 11th May has not been attended to till date. Each and every call at customer care center only generates a standard response assuring prompt attendance by technician(within 48hrs). Whereas the fact remains that Samsung service centers are unprofessionally managed by untrained/under trained persons who are not at all bothered with customers' agony.
My earlier complaint dated 5th May was attended to on 7th May but the AC stopped working within few days. It appears that customer care and service center are in hand and glove relationship, wherein they want one month of "no service charge" period to get over so that they can once again charge a customer. I feel Samsung is indulging into unfair trade practices thus harassing customers. I expect a strong action against such malpractices.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sarbani Roy

from Surat, Gujarat

Samsung — complaints not being attended to

we bought a 1.5 ton split samsung AC on 13/10/2007. It is making a noise since the routine free service was done in June 2008. A complaint was booked Ref.no.[protected]. The engineer came on 7/7/2008. he could not rectify the fault as he said the job would require another person's help and an appointment was made for the very next day, but nobody turned up nor was there any phone call. I called up the samsung Service after two-three days referring to the complaint number. I was assured that the message will be referred to the engineers, but yet nothing has been done.

mathew mcmillan

i have an complaint with my new samsung dvd and home thearter system i purchased the two items less than six months ago and i find that both machines stop playing dvd's due to both machines getting to hot there does not seem to be any cooling fans in side the unit nor enough cooling slits in the casing to cool the machine down i live in a house with central a/c and a well vented cabinet i have even sat the machines out side the cabinet and yet the only cooling slits in both machines seem to be under the units and i dont think there is enough clearence under the unit for the machine the get enough air can anyone help with this problem as i paid over 1000 dollers for quality items both these units are 2008 models...

daffodils

from Agra, Uttar Pradesh

Samsung India — split ac

Hi There

I have been lodging complain with samsung customer care about my slpit AC compalin no. is [protected] but no one is sending anyone for attending the fault which was not the case earlier with samsung service. service has been deteriorating a lot. i have spoke to customer care executive 4 times, despite of these many reminders no one is attending the complain.

i lodged complain 15 days back to. one service guy came and did some or other thing but could not resoove the issue and when said that basisc problem is not addressed he took Rs. 200 withput giving any reciept.

Now after so many of reminders no one ios comming, I request head of after sales to look into my complain and should compenate due to the work loss i incurred due to non functioning of AC.

SANJAY

mr gavin

from Delhi, Delhi

i am here by to inform you that i am one of the customer of yours, i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your split A/C it was nt working properly you should feel ashame that even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything, nor even a single person came to my house to visit, what problem i am facing, this is service samsung giving, i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product, after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

gavin
[protected]

vijay21

from Lucknow, Uttar Pradesh

samsung/ split ac — Not attending complaint

I am Vijay Pal Singh having complait as follows. I purchased Samsung spllit AC 1.0 Ton on 30-May, 2010. It is having problems from the day it was installed and Demo guys knew that. I was asked to do the complaint and I did it ( # [protected] ) on 15-Jun, 2010. I am calling them almost every 3rd day but no one came. Call center guys say that engineer will come , some times I got calls from service center guys asking to visit and told that they will come in evening or tomorrow, but never came. I am really tired by calling call center. I am surpriesd how such a large company could be so irresponsible. In fact the product should be replaced in such case. There should be some terms and conditions fro replacement if there is a initial failure within a defined period with some panelty chages from the company to compensate the customer for his inconvenience.