Sony Service Centre — Refused to take my complaint

Address:

South West Delhi, Delhi

Dear Sir/ mam,

I purchased a Sony Vaio laptop SVT1311ENS. Product key: 8069M-W3WRX- R3D48-H6T3Y-JMHTV-H1696081 almost 10months back. Suddenly the hard drive crashed and i had to make an important sheet and send it to a customer in Bangalore the very next day. Since i was looking for a speedy recovery i contacted the sales Center of Dwarka and they gave me the number of the Tilak Nagar service station.

When i called the first time while talking the phone was canceled. The next time i called thinking the line got disconnected due to some reason. But the sales service guy said it is not a service Centre for laptop. When i asked for the number of service station for laptop he said "I don't know" and banged the phone on my face.

Is this how service Centers provide services to people? Even the Sales Centre of dwarka do not know service Center numbers. Despite me living in Dwarka i had to give my laptop for servicing in Gurgaon.

Kindly help in this matter so that others avoid have a bad experience.

Regards
Tanushree