[Resolved]  Elica — Complaint on Dealer

Address:

ELICA - S B INNOVATION, No. 24 Near Axis, RR Layout, Jnana Jyothi Nagar, Nagdevanahalli, Bengaluru, Karnataka 560056

I had visited the so called authorized dealer for ELICA called ELICA - S B INNOVATION on 6th Jan 2021, to enquire about a chimney. He didn't told anything about the offers on the product, such as free installation kit which was suppose to be provided and also quoted a price which was more than mentioned in the list. When checked he tells that price has been recently updated, so its not in the list.

I had been to the store on 10th Jan 2021, to further look at the product and purchase it. However, to our surprise the way this person spoke with me and my family, was so arrogant and he was asking us to leave the shop. The only argument, I had with him was regarding the price which was not matching with the online price. But he was not bothered to listen to us and asking us to purchase it only through online. At one point of time, he started raising his voice and asking us to leave the store. It was like he was harassing us and my family. I would want ELICA company to look into this matter seriously as we would not want anyone to go through this situation, from a reputed company.