[Resolved] Elica — Damaged product delivered and worst technical support

Sashi Bhushan Bogavarapu

Address:

Visakhapatnam

I have booked Elica chimney on[protected] from reliance digital visakhapatnam, delivered on[protected]. Technician came on[protected] after repeated calls from me. After unboxing he found the item is damaged and registered Complaint vide no 1405912 with Elica Customer care . I got a call from Elica technician on[protected] that my complaint has been closed since I have done self installation which is not true. So I have again logged a complaint on same date vide 1417568. The technician told that they will replace the damaged part but Till date neither product been replaced nor the damaged part being replaced. The technical support team is worst. So I request to kindly look into the matter and do the needful.

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Aug 12, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Aug 13, 2020

Updated by Sashi Bhushan Bogavarapu Complaint number 1417568

Verified Support

Aug 17, 2020

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Verified Support

Aug 18, 2020

Elica India Customer Care's response Dear Customer,

Greetings of the day,

With Ref to the telecom communication technician will visit at your premises tomorrow.

Thank you Elica India
[protected]