[Resolved] Elica — elica hob & hood : refused delivery by delivery agent

[Resolved] Elica — elica hob & hood : refused delivery by delivery agent

P pinctada

Bought elica hob & hood on amazon / order # [protected] // delivery agent refused delivery to home saying its too heavy for him and sent both items back // amazon of course has refunded me the monies but now my whole kitchen work has been stalled due to the items not being delivered. How can the agent mark the item as being refused by customer on his own, and just send it back? Who's paying for the return charges - this delivery agent or elica? Bet he's not the one paying otherwise he'd think twice Seriously, why do you keep such disgusting people as your front agents who interact directly with customers??? Was this information helpful? No (0) Yes (0)
Jul 2, 2019 Complaint marked as Resolved Elica India customer support has been notified about the posted complaint. Verified Support May 10, 2019 Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected] May 10, 2019 Updated by pinctada pls check with Nehal K. for my email id / she had messaged me yesterday
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