[Resolved]  Elica — oil dipping from baffle filters.. no solution yet after repetative followup.. reg no xvp17109306

Address:

560100

I purchased elica turboair from elica store bangalore on 24th jan 2017. The product is osb 60 bf. Right after started using the chimney, the oil started dipping from the baffle filters and falling inside the cooked food. I raised the complaint to elica on 4th march and they have visited our place to check the chimney more than 10 to 12 times with all so-called technicians but they always convinced us that it's our fault o[censored]sing too much cooking oil and we are not cleaning the filters after every 2 days. Also, they have pointed out that our chimney pipe outlet getting back air force so the oil is dipping where else in the same building people using other brands chimney having outlet pipe same direction but they are not facing such an issue neither they have to clean after every cooking.
My concern is if i really need to clean the filters every 2 days then why did i purchase this chimney, and why visiting multiple times without giving any proper solution where else every time they are figuring out our usage problem other than accepting their product fault. Till today neither i have got any solution nor they are attending my issue after the repetitive reminder from last 3 weeks. Really biting my nail why did i purchase elica product that too after paying such a big amount.