[Resolved]  Eureka Forbes — absolute bad performance of eureka forbes vacuum cleaner purchased on 05 sep 2018 from oxygen shop pattom

Address:

Thiruvananthapuram, Kerala

Dear sir,

I am an ex warrior who served the country for 20 years in indian air force and now and presently working in state bank of india k. S. E. B admin complex branch at pattom, trivandrum, kerala. I was looking for a vacuum cleaner which is robust and reliable at working. I have got good experience while using your eureka forbes vacuum cleaner while we are using it in currency chest for removing dust. It was working for hours marvellously well with out any problem (Euroclean star). For last 10 years i have only good experience with your product.

So when my home vacuum cleaner (Other company) gone bad i was not having any second idea but to purchase only eureka forbes vacuum cleaner. So did tried to different phone number available at trivandrum for two days before the purchase. But no one picked up the phone.

At last i went oxygen shop at pattom, trivandrum and purchased eureka forbes vacuum cleaner treandy steel model which costed me rs 7100/-. At the purchase itself i was not fully satisfied with performance of the machine. However the better machine available there, i had chosen.

After reaching home i found that the machine is getting heated up very fast and its suction/ blowing power is far behind my expectation. Yesterday itself i informed the oxygen shop at about it's poor performance and my need to change the machine. But they are showing their inability of take back the machine. But the machine is of no use and my requirement is that the machine is to be exchanged with high performing one. (Eureka forbes gfcdecstr00000 euroclean star 1100w vacuum cleaner or euroclean iclean). I am ready to pay the difference in cost amount including the transportation charges if any.

With regards

Biju k george
Veteran sergeant
Indian air force
[protected]@yahoo.com mob [protected]