Eureka Forbes — Aquasure xpert ro service complaint | |||||
I purchased aquasure expert model on 12.03.2015 with one year amc. My customer code to eureka forbes is [protected]. 11th april 2016, i lodged service complaint and replacement of outlet tap which was broken during use.Till today i called their service center and customer care more than 50 times and talk to all possible persons but till now no resolution from their side. Due to this my family suffering lots of problem and they frequently purchasing 20ltr can from market. I want now to change this product from eureka forbes and need to cancel amc from them and refund all my money. Was this information helpful? | |||||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Sathish kumar.A.B
MOBILE No.[protected]
EAN#[protected] & EAN#[protected]
I purchased aquasure xpert RO+UV+UF for Rs.18999/- on 30.06.2015 from Reliance Digital Ltd, Coimbatore with warranty period of one year. At the time of demo, I was explained that the output quality of water after RO process would the same as mineral water. Soon after the installation, we did not get the promised quality. At first I contacted reliance people for resolving the issue. They did not attend. Then I contacted Eureka forbes customer care centre for three times. The first technician who attended, advised me to go for installation of an additional filter to enhance the quality of water. We installed additional filter at the cost of Rs.1100/-. But quality of water still did not improve and only the RO processing time extended. When I tried to contact him further, he did not respond. Again, one more complaint was registered for water taste and outlet tap. One technician by Mr.Alagesan (Mob No.[protected]) attended and changed the tap at my cost. He was also not satisfied with the taste of water. Regarding water taste, he said the TDS was 100 and would correct the water taste like my neighbour’s house where he attends on AMC basis. For this, he told that he would consult his manager and attend the water taste complaint. I contacted several times and he did not turn up. Yesterday, on my call to him, he asked me to contact manager.
Here, I have to say that the customer care that is supposed to be extended to the customer did not meet the desired quality as assured by the reputed company. We feel the quality of water is so poor and the water with unwanted minerals will dangerously affect our health. This is a matter of great concern. Hence, I prefer to lodge complaint to the next level expecting correct resolution of the issue.
MOBILE No.[protected]
EAN#[protected] & EAN#[protected]
I purchased aquasure xpert RO+UV+UF for Rs.18999/- on 30.06.2015 from Reliance Digital Ltd, Coimbatore with warranty period of one year. At the time of demo, I was explained that the output quality of water after RO process would the same as mineral water. Soon after the installation, we did not get the promised quality. At first I contacted reliance people for resolving the issue. They did not attend. Then I contacted Eureka forbes customer care centre for three times. The first technician who attended, advised me to go for installation of an additional filter to enhance the quality of water. We installed additional filter at the cost of Rs.1100/-. But quality of water still did not improve and only the RO processing time extended. When I tried to contact him further, he did not respond. Again, one more complaint was registered for water taste and outlet tap. One technician by Mr.Alagesan (Mob No.[protected]) attended and changed the tap at my cost. He was also not satisfied with the taste of water. Regarding water taste, he said the TDS was 100 and would correct the water taste like my neighbour’s house where he attends on AMC basis. For this, he told that he would consult his manager and attend the water taste complaint. I contacted several times and he did not turn up. Yesterday, on my call to him, he asked me to contact manager.
Here, I have to say that the customer care that is supposed to be extended to the customer did not meet the desired quality as assured by the reputed company. We feel the quality of water is so poor and the water with unwanted minerals will dangerously affect our health. This is a matter of great concern. Hence, I prefer to lodge complaint to the next level expecting correct resolution of the issue.
Still I am waiting for complaint resolution. No customer care team called me. Every time when chasing them they giving assurance for my complaint.
Very Poor support. No response from customer care team
Dear Sathish,
We regret the inconvenience caused. Our team will contact you and provide a resolution.
At Your Service,
Reliance Digital
We regret the inconvenience caused. Our team will contact you and provide a resolution.
At Your Service,
Reliance Digital
Dear Sathish,
Your complaint has been registered and here is the complaint number[protected] for future reference.
At Your Service,
Reliance Digital
Your complaint has been registered and here is the complaint number[protected] for future reference.
At Your Service,
Reliance Digital
No resolution till today
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team