[Resolved]  Eureka Forbes — dr aquaguard magna hd ro+uv(nxt)- cust.I.d.[protected]

Address:	403521
Website:	www.eurekaforbes.com

Your Salesman Tukaram Salgaonkar- 9094774 convinced us that your product and service is best, though we wanted to buy KENT water purifier.Under your invoice no [protected] on 3.5.17 thr product was supplied through your Porvorim Bardez Goa Sales Office and our problems started.
From day one the product was leaking hence atleast on half a dozen times we requested for replacement, though your office was keen on sending different technicians and rather repair it.I have record to show that 4 to 5 different technicians tried to prevent leakage, by taping /bandaging the product from inside.
During the last 5 months atleast 20 to 30 times we have spoken to your salesman, and he promised to replace.Your branch manager Mr Santosh Niloji just last week (on 23.9.17) promised me that within a couple of days my purifier will be replaced.
To my utter regret both of them they have refused to take my calls, thus showing utter disregard to your reputation and your customers.
Earlier in the past also while giving the feedback I have given this data to you, lodging complaint for replacement and have the complaint number assigned by you.I also have all records for the facts stated above.
I would request you to investigate the matter immediately and arrange for the replacement.
In the event of your failure to redress my complaint, I shall have recourse to various avenues available ranging from consumer forum, local media, TV local channels and demonstration in front of your Porvorim Office, and or police complaint against the branch manager.