Eureka Forbes — Gross Negligence from Brand to repair/replace the defective product

Address:

Corporate Office B1B2 701 7th Floor Marathon Innova Marathon NextGen Off Ganpatrao Kadam Marg Lower Parel Mumbai 400 013 IndiaTel 91 2248821700 626018

Hello,
I am literally very upset with the Eureka Forbes after sales service. I had bought the RO from amazon.in on 11th July 2021, and the product got defective just within 2 months.I reported the malfunctioning issue with Customer team on 22nd September, 2021. The technician who came for inspection reported that PCB has become defective. As PCB is very important component of any product and on this I requested the brand to instead proceed with replacment. There was also a call with one of the person from Patna on behalf of Eureka Forbes and agreement was to change the PCB for now and put it in observation for the next 10 days. Whatsoever no technician has came up again post this with any sort of thing to either repair or replacement of the product. I am having a lot of trouble due to this and it is in Limbo. I have also written 12+ emails to deepa.[protected]@eurekaforbes.com but nevertheless the issue is still not resolved by the team. This is a gross negligence from company and we as a customer feel cheated.
Aquaguard Delight RO filter with serial no. [protected]
Complaint service# [protected] Kindly make this case reachable to the right audience so that I get this resolved.I will be reachable on email address : [protected]@gmail.com