[Resolved]  Eureka Forbes — Initial installation of aquaguard crystal plus along with a pre filter not done even after 42 days of purchase

Address:

Ernakulam, Kerala, 683106

Dear sir
I have bought a crystal plus water filter of aqua guard from naval canteen on 24th may. Requested for an installation along a with an external prefilter throug customer care. Following are the requests [protected] dt 25 may 27, [protected] dt 31 may 17, [protected] dt 22 jun.in between technician mr mahin had come for installation, but since the prefilter he bought was not suitable he returned saying he will be bringing a new one immediately. But no response till now and not able to use the filter. A number of times i have contacted mr shaheer, the sales head at kochi and every time he says that it will be installed with in 48 hrs and connects to technician mahin. But till now the installation is not complete. Please get it installed as early as possible. Or else tell me whom should i contact for the same

Talked to escalation department mrs asha on 26 jun 17. Assured that i will get a call back in 20 minutes. No call back and nil action. Again talked to supervisor mr praveen on 28 jun 17. Assured it will be done in 48 hrs. Complaint no [protected] as conveyed by him
Technician mr srehari called on 30 jun 17, but had no pre filter with him and so didn't come for installation
Again registered complaint on 01 jul 2017 (About 36 days after purchase and first request for installation) and today is 04 jul 17.

Regards fejo k paul
Mob [protected]
[protected]