[Resolved] Eureka Forbes — Installation Request | |||
Hi Regarding: Installation Request which is pending since 14-Feb-2017 This is to inform you that i have collected 1 no. Aquasure Aquaflo EX Water Purifier from our Company i.e., TATA AIA Life Insurance Co. Ltd., as a gift. On receipt of the same i have registered for installation. When the service person came for installation, he had mentioned that some of the spares missed in the said sealed packet. They are as follows: 1. SS outlet pipe 2. PVC nut at bottom 3. Tubes Technician's ( mobile no. is [protected]) informed me that he will come back with spares if i bear the cost of the same. Being a small amount, i said OK. Next day onwards, he didn't pick up his phone. Reached customer care on 17-Mar-17- Spoken to Gautam and he has raised the Priority request no. [protected] . Got SMS on 18th stating that Venkataramana or Ravinder will come for installation. No one has reached for the installation purpose till 28th of march. Called customer care again spoken to priya. She said that she will reach her manager and she kept on hold and after few minutes call was cut. Again tried reaching Customer care team and spoken to Neelima. She is not able to tell me the reason why the engineer was not able to come for installation . Neither she is able to raise the complaint and give me the complaint number. Again called up multiple times to customer care team and spoken to Vivena and Lokesh (Team Managers) . They have ensure that the installation will be done with two days. No Response till now from the customer care team. Regards Ramesh - [protected] (Conctact No.) Customer id No. [protected] Was this information helpful? | |||
Jun 2, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 07, 2017 Eureka Forbes Customer Care's response Dear Ramesh, I've escalated your issue to my team at Telangana. They will connect with you to discuss this further. Regards, Anita Verified Support May 02, 2017 Eureka Forbes Customer Care's response Dear Ramesh, I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead! Regards, Anita | |||
 2 Comments | |||
Comments
26 APRIL 2017
Dear Sir,
I haven't received any reply so far...
CAN YOU EXPEDITE AT THE EARLIEST?
VISWANATHAN
[protected] / [protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.net.in" ; "[protected]@eurekaforbes.net.in"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Tuesday, April 4, 2017 9:45 PM
Subject: Re: CUSTOMER CODE : [protected] SERVICE REQ. No.: [protected].. DETAILS REQUIRED IMMEDIATELY... URGENT..URGENT..URGENT...
04 APRIL 2017
DEAR SIR,
CUSTOMER CODE : [protected]
SERVICE REQ. No.: [protected]...attended by Mr. Manoj ( [protected] )-
PAID Rs. 450/= for the service to be completed..
KINDLY SEND ME THE RECEIPT AND SERVICE DETAILS IMMEDIATELY...
viswanathan
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Saturday, March 25, 2017 10:19 PM
Subject: Re: KIND ATTN GENERAL MANAGER, FINANCE/ACCOUNTS, ...REPEATED REQUESTS...ARE YOU LISTENING?????
25 MARCH, 2017
DEAR SIR,
HOPE, YOU HAVE SEEN THIS LETTER...
KINDLY ADVICE ME WHAT I HAVE TO DO AND WHERE AND WHOM I HAVE TO CONTATCT TO REDRESS MY COMPLAINT?
POOR CUSTOMER,
VISWANATHAN, CHENNAI...
[protected]/ [protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Wednesday, March 22, 2017 12:11 AM
Subject: Re: NO REPLY SO FAR...PART AMC AMOUNT TO BE REFUNDED IMMEDIATELY WITH INTEREST...
21 MARCH 2017
K. VISWANATHAN, BE, PGDM, Consultant…. [protected]@yahoo.com Cell: +91 [protected]; [protected]
D2, Second Floor, MERLIN APARTMENT, 75, LLOYDS ROAD, ROYAPETTAH, CHENNAI. 600014. TAMILNADU, INDIA.
To
M/s. EUREKA FORBES, CHENNAI OFFICE.
Copy to:
Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
Tel: +[protected]
SUB: REFUND O[censored]NUSED AMC AMOUNT…
1. CUST. ID: for OLD INOVA MODEL..[protected] having 3 years AMC from 03 SEP 2013 to 02 Sep 2016
for an amount of Rs. 3620/= vide Contract Receipt No. 10 / 22358773 dated 21 Aug 2013.
2. CUST. ID for NEW RO+UV ENHANCE MODEL [protected] purchased on EXCHANGE ON 22 MARCH 2015 vide
No.3868 from your authorized franchise of Venus RO system from West Mambalam, Chennai. 600033. (One of the worst
sale person, I ever had met.. who never fulfills his promises..never bothered about the customer after sales..)
3. I have repeated request for extended my warranty period or to refund the AMC excess money on the exchange of the upgraded model.. ( approx. 1 year 5 months 11 days..= Rs.1760 + interest @18% for two years till date Rs.640..= Rs.2400/=
4. I am enclosing the Xerox copies of a) AMC … and b) RO+UV Enhance model Purchase copy..
5. Kindly make necessary arrangement to send me the balance amount at the earliest..
Thanking you very much,
K. Viswanathan
[protected] / [protected]
LOG REPORT:
1). 08.SEP 2015.. 09.29 AM… DICUSSED ON AMC EXTENTION/ REFUND..
2). Repeated requests for the above subject done through from customer care..
3). 19 AUG 2016 10.30 AM… Mr. Husain from Aquaguard.. discussed for the above issue..
4)….. 10.45 AM.. Ms. Sahana from customer care discussed about the issue..
5). Letter to [protected]@eurekaforbes.com on 19 Aug 2016, 30 Aug 2016, and 27 FEB 2017
6) So many times discussed with the customer care, service dept, and even at Mumbai office about this but in vain..
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Monday, February 27, 2017 10:46 PM
Subject: NO REPLY SO FAR...PART AMC AMOUNT TO BE REFUNDED IMMEDIATELY WITH INTEREST..REG
27 FEB 2017
DEAR SIR,
I HAVE NOT YET RECEIVED ANY REPLY SO FAR.. KINDLY MAKE NECESSARY ARRANGEMENT TO SEND ME THE BALANCE IN AMC AMOUNT...
HOPE, YOU CAN TAKE QUICK DECISION..
K Viswanathan, Chennai
[protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Sent: Friday, August 19, 2016 10:03 PM
Subject: AMC renewal... Part amount to be refunded...
19 Aug 2016
THIS IS FROM
K. VISWANATHAN,
D2, SECOND FLOOR
MERLIN APARTMENTS,
75, LLOYDS ROAD,
ROYAPETTAH,
CHENNAI. 600014.TAMILNADU, INDIA.
We are using your product for more than 12 years...
1) CUSTOMER ID: [protected]... INOVA MODEL
Having AMC from 03. Sep 2013 to 02. Sep 2016
2) Bought a NEW RO+UV ENHANCE MODEL ON EXCHANGE OFFER from your franchisee
VENUS RO SYSTEM, 103/2, LAKEVIEW ROAD, 4TH STREET, POSTAL COLONY, WEST MAMBALAM, CHENNAI.600033
(CUSTOMER ID:[protected] )
0N 22 MARCH 2015 ORDER CUM RECEIPT DATE 22 MARCH 2015 RECEIPT NUMBER 3868.. FROM THE BRANCH MANAGER Mr. K. RUTHRAMURTHY UNDER THE CONDITION THAT
A) the balance AMC amount/period should be extended to the new RO system and and under special scheme of promotion, and senior citizen offer, the service will be free for life long..
B) My repeated request to him about this nature.. no fruitful reply..he never want to discuss the matter once the sales is over..
C) My repeated requests in service reports for AMC extension and call to service center is no use at all..
D) My repeataed complaint to to your service center is .."We will forward your complaint to our higher officials.."..
No response from your office..
Even today, I have talked with Mr. Hussain (19 Aug 2016 around 1015 AM) and again Ms Sahana (1043 AM) from this your office number.. [protected].. You can verify this...
But to my surprise, I am getting an SMS stating that "we are unable to contact you regarding AMC...etc" around 4.43pm today..from IM-EUREKA...
My repeated requests for the AMC extension OR repayment of the balance unused AMC amount is still going ON..
CAN YOU LOOK INTO THIS AND SOLVE THIS PROBLEM?
With the best wishes..
FYI..( I have attached the RO purchase receipt letter...)
Viswanathan
[protected]
Dear Sir,
I haven't received any reply so far...
CAN YOU EXPEDITE AT THE EARLIEST?
VISWANATHAN
[protected] / [protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com" ; "[protected]@eurekaforbes.net.in" ; "[protected]@eurekaforbes.net.in"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Tuesday, April 4, 2017 9:45 PM
Subject: Re: CUSTOMER CODE : [protected] SERVICE REQ. No.: [protected].. DETAILS REQUIRED IMMEDIATELY... URGENT..URGENT..URGENT...
04 APRIL 2017
DEAR SIR,
CUSTOMER CODE : [protected]
SERVICE REQ. No.: [protected]...attended by Mr. Manoj ( [protected] )-
PAID Rs. 450/= for the service to be completed..
KINDLY SEND ME THE RECEIPT AND SERVICE DETAILS IMMEDIATELY...
viswanathan
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Saturday, March 25, 2017 10:19 PM
Subject: Re: KIND ATTN GENERAL MANAGER, FINANCE/ACCOUNTS, ...REPEATED REQUESTS...ARE YOU LISTENING?????
25 MARCH, 2017
DEAR SIR,
HOPE, YOU HAVE SEEN THIS LETTER...
KINDLY ADVICE ME WHAT I HAVE TO DO AND WHERE AND WHOM I HAVE TO CONTATCT TO REDRESS MY COMPLAINT?
POOR CUSTOMER,
VISWANATHAN, CHENNAI...
[protected]/ [protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Wednesday, March 22, 2017 12:11 AM
Subject: Re: NO REPLY SO FAR...PART AMC AMOUNT TO BE REFUNDED IMMEDIATELY WITH INTEREST...
21 MARCH 2017
K. VISWANATHAN, BE, PGDM, Consultant…. [protected]@yahoo.com Cell: +91 [protected]; [protected]
D2, Second Floor, MERLIN APARTMENT, 75, LLOYDS ROAD, ROYAPETTAH, CHENNAI. 600014. TAMILNADU, INDIA.
To
M/s. EUREKA FORBES, CHENNAI OFFICE.
Copy to:
Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
Tel: +[protected]
SUB: REFUND O[censored]NUSED AMC AMOUNT…
1. CUST. ID: for OLD INOVA MODEL..[protected] having 3 years AMC from 03 SEP 2013 to 02 Sep 2016
for an amount of Rs. 3620/= vide Contract Receipt No. 10 / 22358773 dated 21 Aug 2013.
2. CUST. ID for NEW RO+UV ENHANCE MODEL [protected] purchased on EXCHANGE ON 22 MARCH 2015 vide
No.3868 from your authorized franchise of Venus RO system from West Mambalam, Chennai. 600033. (One of the worst
sale person, I ever had met.. who never fulfills his promises..never bothered about the customer after sales..)
3. I have repeated request for extended my warranty period or to refund the AMC excess money on the exchange of the upgraded model.. ( approx. 1 year 5 months 11 days..= Rs.1760 + interest @18% for two years till date Rs.640..= Rs.2400/=
4. I am enclosing the Xerox copies of a) AMC … and b) RO+UV Enhance model Purchase copy..
5. Kindly make necessary arrangement to send me the balance amount at the earliest..
Thanking you very much,
K. Viswanathan
[protected] / [protected]
LOG REPORT:
1). 08.SEP 2015.. 09.29 AM… DICUSSED ON AMC EXTENTION/ REFUND..
2). Repeated requests for the above subject done through from customer care..
3). 19 AUG 2016 10.30 AM… Mr. Husain from Aquaguard.. discussed for the above issue..
4)….. 10.45 AM.. Ms. Sahana from customer care discussed about the issue..
5). Letter to [protected]@eurekaforbes.com on 19 Aug 2016, 30 Aug 2016, and 27 FEB 2017
6) So many times discussed with the customer care, service dept, and even at Mumbai office about this but in vain..
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Cc: Syamala Viswanathan ; Viswanathan Krishnamurthy ; Visw Krish ; Viswanathan K. ; Viswa NEW K.
Sent: Monday, February 27, 2017 10:46 PM
Subject: NO REPLY SO FAR...PART AMC AMOUNT TO BE REFUNDED IMMEDIATELY WITH INTEREST..REG
27 FEB 2017
DEAR SIR,
I HAVE NOT YET RECEIVED ANY REPLY SO FAR.. KINDLY MAKE NECESSARY ARRANGEMENT TO SEND ME THE BALANCE IN AMC AMOUNT...
HOPE, YOU CAN TAKE QUICK DECISION..
K Viswanathan, Chennai
[protected]
From: K Viswanathan
To: "[protected]@eurekaforbes.com"
Sent: Friday, August 19, 2016 10:03 PM
Subject: AMC renewal... Part amount to be refunded...
19 Aug 2016
THIS IS FROM
K. VISWANATHAN,
D2, SECOND FLOOR
MERLIN APARTMENTS,
75, LLOYDS ROAD,
ROYAPETTAH,
CHENNAI. 600014.TAMILNADU, INDIA.
We are using your product for more than 12 years...
1) CUSTOMER ID: [protected]... INOVA MODEL
Having AMC from 03. Sep 2013 to 02. Sep 2016
2) Bought a NEW RO+UV ENHANCE MODEL ON EXCHANGE OFFER from your franchisee
VENUS RO SYSTEM, 103/2, LAKEVIEW ROAD, 4TH STREET, POSTAL COLONY, WEST MAMBALAM, CHENNAI.600033
(CUSTOMER ID:[protected] )
0N 22 MARCH 2015 ORDER CUM RECEIPT DATE 22 MARCH 2015 RECEIPT NUMBER 3868.. FROM THE BRANCH MANAGER Mr. K. RUTHRAMURTHY UNDER THE CONDITION THAT
A) the balance AMC amount/period should be extended to the new RO system and and under special scheme of promotion, and senior citizen offer, the service will be free for life long..
B) My repeated request to him about this nature.. no fruitful reply..he never want to discuss the matter once the sales is over..
C) My repeated requests in service reports for AMC extension and call to service center is no use at all..
D) My repeataed complaint to to your service center is .."We will forward your complaint to our higher officials.."..
No response from your office..
Even today, I have talked with Mr. Hussain (19 Aug 2016 around 1015 AM) and again Ms Sahana (1043 AM) from this your office number.. [protected].. You can verify this...
But to my surprise, I am getting an SMS stating that "we are unable to contact you regarding AMC...etc" around 4.43pm today..from IM-EUREKA...
My repeated requests for the AMC extension OR repayment of the balance unused AMC amount is still going ON..
CAN YOU LOOK INTO THIS AND SOLVE THIS PROBLEM?
With the best wishes..
FYI..( I have attached the RO purchase receipt letter...)
Viswanathan
[protected]
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View all Eureka Forbes contact information
Please share your registered contact number/customer ID and someone from my team will get in touch with you soon for further assistance.
Regards,
Priya
I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.
Regards,
Priya
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Priya