[Resolved]  Eureka Forbes — Invoice bill not yet received even after the completion of 2 months from the date of purchase

Address:	Mumbai City, Maharashtra, 400 013
Website:	www.eurekaforbes.com

Sir,

My uncle (s. trinadh) and me went to eureka forbes sales & service office which is located in mogalrajapuram, vijayawada on 22nd august 2016 and had given advance of rs 2000/- to sales person mr. venkat (contact#[protected]) for the purchase of aquaguard magna hd ro+uv. mr. venkat provided bill to us which is written manually by him (bill no: 019143).in delivery challan, the po date was mentioned as 24th aug 2016. we were assured by mr. venkat, that installation is done on sunday, 28th august 2016. but installation is done on 31st aug 2016. we had given the balance amount rs 15500/- to the person who installed. we were surprised that we didn't get the gift watch (provogue watch) and gift voucher as promised by mr. venkat (sales person), that we'll receive them from the installation guy at the time of installation. we had spoken to the delivery representative mr. gopala krishna (contact#[protected]) over the phone. his name was mentioned in the delivery challan. when we asked gopala krishna for invoice bill and the gifts - he said "you get the invoice bill and gifts in courier in another 20 days". but till now we didn't get the invoice bill and gifts. later so many times my uncle called murali krishna regarding invoice bill and gifts. when my uncle called him for the first time, he said "i will look into it. you will get the courier within 2 days". it happened like that when my uncle called him for the second time also. but, later on there is no response from him. after that his mobile number was switched off. finally i raised a complaint 2 times by calling the customer care. still my uncle didn't receive invoice bill and gifts - though more than 2 months are passed as one madam from customer care told when i raised complaint first time that it will be resolved in 2 days. the same thing happened second time also, when i had given the complaint for the second time (service req no :[protected]. at least now you should send the invoice bill and gifts.

On 15th october 2016, i called customer care second time and spoke to one madam who assured that she will courier it. but no courier as she promised.

Eureka forbes is a brand and what kind of service is this from them? why are you people that much irresponsible. either you send someone to give the invoice bill and gifts or courier it to the following address. by seeing the advertisement, we notice that eureka forbes name is top class brand. but while coming to the service it is worst. really, you are giving trouble to customers with out giving value to customers. my uncle lives and works in chirala town, which is 102km from vijayawada. he came to vijayawada 4 to 5 times to speak to the concerned person in eureka forbes office. coming to vijayawada to solve this issue is unnecessary waste of time, travel and more over expenses

Details for your reference:
—

Complaint given for the second time on 15th october 2016. (service req no :[protected]
Customer care executive name : pavithra

Dc no : 28167467
Order no :[protected]
Po no : so46320
Po date : 24.08.2016

Customer id : [protected]
Customer name : trinadh s

Requesting to send the invoice bill and gifts atleast now without delay any more.

Address to send the courier:
—
Mr. s. girijapathy
D. no : 61-16-9a,
Neelaveni road
Ramalingeswara nagar
Vijayawada - 520013
Tel: [protected], [protected] ; landline:[protected]

Hope we get the required invoice bill and gift now... if we won't get then there is no other option for us except to file a complaint in consumer cell.
Eagerly awaiting your reply.

Thanks & regards
Praveen kumar. d
Mob no :[protected]