Eureka Forbes — Irresponsible support

Santosh Varayogula

Address:	500089
Website:	www.eurekaforbes.com

Hi team, i have purchased a product from eureka forbes website and a defective product has been delivered. I have reached customer care multiple times, they gave me multiple request numbers and they responded rudely. They said they would replace the product but not return it. But as per the eureka forbes website http://www.Eurekaforbes.Com/return-and-refund-policy, a product can be returned and is eligible for refund. Pls dont fool your customers. I dont want to contnue with your product and want my refund. Date of purchase: 13 nov 2015 date of delievry : 16 nov 2015

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Dec 07, 2015

Updated by Santosh Varayogula Please find the below details:

Dear Mr. Santosh Kumar Varayogula,

Thank you for shopping with us. Your transaction is successful.
Your order will be delivered to you in 8 working days.

Please note that the products availed in the offer – Provogue Watch will be shipped to you separately.

For any further queries you can reach us on[protected] or email us at [protected]@eurekaforbes.com

The details of the order you placed are mentioned below:

Billing Address Shipping Address
First Name SANTOSHKUMAR First Name SANTOSH KUMAR
Last Name VARAYOGULA Last Name VARAYOGULA
Email [protected]@gmail.com Email [protected]@gmail.com
Employee Code 9057683 Order Form No. [protected]

Product Code Product Name Quantity Amount(in Rs.) Transaction Date
GWPDDRGNS00000 DR. AQUAGUARD GENEUS 1 22, 990 11/13/2015 5:57:07 PM
Total Amount (inclusive all) 22, 990

Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted.

Warm Regards,

Eureka Forbes Team

Dec 07, 2015

Updated by Santosh Varayogula invoice number : [protected]

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Santosh,

We regret the inconvenience caused to you. Please share with us your contact details/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team

Santosh Varayogula

Hi Team,
Please find the customer ID : [protected]. I have also mentioned the invoice number above.Please find the invoice number as well. invoice number : [protected].

I have received multiple request numbers, every time I called your customer service and I can give you them below:

[protected] Request for replacement of the device,
Resolution: Issue not yet resolved and no update from the sales/customer team
[protected] Request for the refund of the amount as I am fed up with the services.
Resolution : No update yet.
[protected] Reminder for the earlier refund request.
Resolution : Waiting for Resolution.

Please refund my amount and would like to return the product and doesn't want to continue with your services.

Thanks,
Santosh