Eureka Forbes — magic magic magic eureka forbes has done it again

Address:

New moti nagar, New Delhi, Delhi, 110015

M/s eureka forbes,

I would like to start by saying that we are not so proud consumers of your ro system dr. Aquaguard magna nxt hd uv it feels like deja vu because previous year on april 12 i was writing a similar email like this which had the same intent i. E. For you (Eureka forbes) to take your customer more seriously that what you do, because to get your attention i have write an email and i better write a bunch of them and save them in my drafts and whenever needed i just sent you with the timestamp accordingly, well lets start with this grievance in the email i sent you last year i explained how prompt you were in providing service where in this time you guys have be instant in your service but to just show that you are willing to come to your customer's door step whether their problem is getting fixed or not is the least of your concerns so lets start,

We first started with issue of our filter not filling the tank at all even if leave it for more than 8 hours it would barely fill a quarter of the tank then we called you guys you send the technician he comes in says the usual there clogging in the filter i've cleared it good to go and also your annual amc is due, renewing it would be be in your benefit because if troubles you again i can come back and change the membrane (Which is like a motherboard) in the machine which makes it as good as new.

In fortnight we were again back where we started we called again the same tech came and as we expected he did what he had said back then and this was probably a little over a month and half ago, so now we had new membrane and clean filters again as he seemed to find a bit of dust in it again which was bothering us again.

Now we have paid close to 6k for an amc renewal so far which is still ok if the machine would function but around 35 days we face the same problem again which was 4 or may 5 days ago it totally stop cleaning the water the tank was empty even after leaving the machine turned on for more than 15 hours, we called again guess what the same technician came i am gonna stop here for a minute i don't know what kind of customer service do you have of escalation team when you see a technician coming to a place over and over again and we still are calling with grievances over and over again then are you supposed to intervene and send supervisor or take the machine in the workshop but no as if you have one tech to do it all and whose only solution is to clean the filter which he did because apparently it filter clogging that is doing again again we have over 40 houses in our block and our water supply can't be that bad because there are 39 more families who are using it and i don't think they are having issues like us with their purifiers.

On his next visit about 5 days ago he again do his clean up and show its good to go and for what its worth it did work for precisely 24 hours meanwhile in these 24 hours we manged to do what we could to help clean the water supply we got water tank storage cleaned 1500 ltrs water all wiped clean because we were thinking, that maybe the problem spent 700 rupees and during these 4 to 5 days we were buying 40 rupees worth of bisleri bottles everyday which was just cherry on the top because after buying a 19k worth of purifier and adding almost 6k for an amc and after countless visits from the same technician it still wouldn't work.

I need to know what should i do, if you can return my money back then please take your purifier back and give me my money back but don't send that tech guy again.

P. S
Sincerely pissed customer
Rahul sharma
+91 [protected]