[Resolved]  Eureka Forbes — pay compensation and extend warranty for aquaguard geneus

Address:	Medak, Andhra Pradesh, 502295
Website:	www.eurekaforbes.com

I have purchased aqua guard geneus and installed on 15th nov 2016 at flat no. 204, radhe govind towers, block-1, near psr garden function hall, pothireddy pally cross roads, sangareddy, telangana. Pin code: 502295 by jyothi associates (Authorised service center for eureka forbes ltd.) contact no. [protected].

After a few days the booster pump stopped working. After a breakdown of 15 days, they changed a booster pump of less capacity, which stopped working after 20 days. I raised the issue and posted complaint in this forum on 30th jan 2017. Which reads as
"booster pump issue
Complaint no [protected] dated 23rd jan 2017. After making 20 to 30 calls and posting in fb and you tube at last, on 30.01.2017 at 14.20 hrs technician came, checked and told booster pump has to be replaced. Original booster pump which came along with the machine was 69bb5-e4e-b02/e100-1bp-1024 whose capacity is 1.6 liters/min. I purchased the machine in nov 2016 and the booster pump has gone within one month.in the first week of dec technician replaced with a booster pump of capacity 600 ml/min. So, i have not permitted the technician to take the original damaged pump which is 1.6 liters/ min capacity. It is still with me. Now the booster pump is to be replaced. The technician attended is very rude and demanding service charge. I refused to pay as it is under warranty. He said he will never come again. Now god only knows from when the aquaguard geneus will work and i will get safe drinking water."

After your intervention they changed the pump with the original one. Total breakdown of 15 days.

Ater a few days again a breakdown and they changed chip after a breakdown of 9 days.

Again on 15th oct 2017, i made service request reference no is [protected], but they have not attended. I contacted them on 16th oct 2017 again, and a fresh request no. [protected] is raised and not attended. Again i called on 18th oct 2017 and a fresh service request no. [protected] is raised and the problem attended on 4th nov 2017. A breakdown of 21 days resulted.

So, altogether there is a breakdown of about 60 days.

Hence i am requesting you to extend warranty by 60 days and pay me the money as i purchased water from outside or 60x 40=2400 + a compensation of rs 10, 000 for the mental tensions and heated arguments, the phone calls i made to get my machine repaired.

Now my warranty expires on 14th nov and i want to pay for amc. But eureka forbes is not allowing me to do so from the last 30days by saying i am not a registered customer. I am herewith pasting all the mails.

Request for annual maintenance contract
Inbox
X

Eureka forbes
15 oct

To me
Eurekaforbes eurekaforbes
Dear srinivasa rao,
We have received your amc request and your ticket number is [protected]. Our team will get in touch with you within 24-48 hours regarding the same.
In case you have further queries, feel free to reach out to us on std code[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

Your friend for life

Request for annual maintenance contract
Inbox
X

Eureka forbes
15 oct

To me
Eurekaforbes eurekaforbes
Dear srinivasa rao,
We have received your amc request and your ticket number is [protected]. Our team will get in touch with you within 24-48 hours regarding the same.
In case you have further queries, feel free to reach out to us on std code[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

Your friend for life
Request for annual maintenance contract
Inbox
X

Eureka forbes
8 nov (2 days ago)

To me
Eurekaforbes eurekaforbes
Dear srinivasa rao,
We have received your amc request and your ticket number is [protected]. Our team will get in touch with you within 24-48 hours regarding the same.
In case you have further queries, feel free to reach out to us on std code[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

Your friend for life
Request for annual maintenance contract
Inbox
X

Eureka forbes
16:01 (2 hours ago)

To me
Eurekaforbes eurekaforbes
Dear srinivasa rao,
We have received your amc request and your ticket number is [protected]. Our team will get in touch with you within 24-48 hours regarding the same.
In case you have further queries, feel free to reach out to us on std code[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

Your friend for life

And today i made fb conversation with them and i am pasting the same here.
I want to pay for amc online which is due on 16th nov 2017. For the last one month i am raising the issue and there is no solution. My cell no is not registered. So, unable to pay online. Please register me and give me customer id no. Latest complaint no. Is [protected]. My cell no is [protected].
Eureka forbes
Dear vasu,

I've shared your contact number with the relevant team. They'll connect with you at the earliest to address your concern.

Regards,
Priya
Vasu
Thank you madam.
Vasu
My email id: [protected]@gmail.com and address: 204, radhe govind towers, block-1, near psr garden function hall, pothireddy pally cross roads, sangareddy, telangana. Pin code: 502295.
11:29

Vasu
How much time your team will take to make me a registered customer and to register my contact no? As time is running out. Without this i can not pay for amc online.
Vasu
This is the action taken by your team. I am asking for my customer id. And they are asking or the same. I am pasting here the mail i received. Shopping eurekaforbes
11:50 (10 minutes ago)

To me
Dear mr. Srinivas,

As requested earlier, kindly share your address, contact number & customer id so that our team can connect with you to assist you further.

Should you require any further assistance or have any questions, please write to us at [protected]@eurekaforbes.com or you can call us on[protected].

Regards,
Eureka forbes team
Vasu
I sent them invoice copy. Who will give me customer id?
Let me know who can solve this issue?
My time is being wasted. Don't sit on the issue. Please solve it.
Vasu

Vasu
The story is continuing. They say some other team will contact me. When? God knows! Pasting here the mail i received: shopping eurekaforbes
12:17 (13 minutes ago)

To me
Dear mr. Srinivas,

Thank you for sharing your details with us. We’ve forwarded the same to our relevant team. They will get in touch with you soon .

Should you require any further assistance or have any questions, please write to us at [protected]@eurekaforbes.com or you can call us on[protected].

Regards,
Eureka forbes team
Vasu
Please ask the right team to take up the issue and close it. Don't postpone the issue.
Vasu
Aquaguard geneus installed on 15th nov 2016 at flat no. 204, radhe govind towers, block-1, near psr garden function hall, pothireddy pally cross roads, sangareddy, telangana. Pin code: 502295 by jyothi associates (Authorised service center for eureka forbes ltd.) contact no. [protected].
Eureka forbes
Dear vasu,

My team is currently working toward addressing your concern. Be assured, they will get back with an update as soon as possible. Request you patience in the meantime.

Regards,
Priya
Vasu
Vasu
I have patience, that's why geneus is still with me. Please ask your team, under any circumstances to resolve the issue, before they go home today.
I don't like the words "as soon as possible".
15:41

Vasu
It's 3.42pm. No updates. How much time is required just to add contact no?
Aquaguard geneus installed on 15th nov 2016. Aquaguard geneus installed on 15th nov 2016 by jyothi associates (Authorised service center for eureka forbes ltd.) contact no. [protected].
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Eureka forbes
Vasu
There is a missed call in my cell from [protected] at 14.57pm. Why a missed call?
Ask them to call me again to [protected], if they want any information
Vasu
Ask them to close the issue today itself.
Vasu
Still i am getting

Sorry

Looks like you are not registered with us. Please fill in your details to help us reach out to you.

Ok
Vasu
I am sitting patiently. What is the use? How much time it will take to add my contact no as registered user?
Vasu
I have some work. Needs to go on tour. Can this issue be solved today or not?
Vasu
This is a never ending story. How much can i write. Who cares?
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Eureka forbes
Vasu
I think today is over. Isn't it? Thank you very much for you and your team.
Seen by eureka forbes at 17:38

Thanking you sir,
Yours faithfully,
D. S. Rao