[Resolved]  Eureka Forbes — Vacuum complaints

Address:

Surat, Gujarat

I had placed an order for Trendy Wet and Dry Vacum Cleaner through Amazon ..Order No.[protected] amounting to Rs. 7, 999.00 which was delivered on April 30.2015. as stated in the owner mannual it was supposed to be a Wet and Dry vacum cleaner..unfortunately there is no accessory for the wet cleaner. and the water is not sucked in and in for more work the water is left in puddles on the floor.On reporting the matter on eureka forbes toll free nu mber a eureka forbes technician visited the house last week and on inspecting the machine he said it was not for wet cleaning and to report the matter to Eureka forbes service center.2nd floor, Shiv Pooja Bhavan, Above Bank of Baroda, City light Surat395007 Phone number [protected] I went personally with my mother and left the machine at the service center.I was called by Mr. Zumeria on the 3.9.2015 to the service center where he rudely said there was noth ing wrong with the machine and he filled a sink and used the suction to draw the water which he thought was extremely clever but not done to vacum clean a house. He was rude and said we could go and complain to anyone we want . It is really surprising that a reputed company like yours is selling vacum cleaners which do not function at all and charge the full amount. Secondly employing people who have no respect for customers to work in the service centre will only degrade the company further You are requested to look into the matter and sort it out immediately or i would be left with no other option but to seek legal and the media aid. Awaiting a positive and a quick response P.S.The machine is still at the service center.