Eureka Forbes — Worst Service - Without visiting the equipment replacement order is placed JUST FOR MONEY

Ref- EFL2385103: Worst service
3 messages
Deepa Customercare Thu, Aug 12, 2021 at 5:52 PM
To: "[protected]@gmail.com"


Dear Mr. Kishore,

Thank you for contacting Eureka Forbes customer support.

We regret the inconvenience caused to you and assure to resolve it at the earliest.

We have found one complaint raised on 07/08/2021.

We tried reaching you over the call, however we could not get connected.

We have raised your concern with our respective team for immediate attention & solution.

Your new ticket number is [protected].

We appreciate your patience & association with Eureka Forbes.

We are escalating your concern to the respective team for a resolution.

We wish to inform you that due to pandemic & Govt. restrictions, please expect some delays in our response in attending your service/installation request.

Our authorized business partner will call you at the earliest and schedule a visit depending on permission from local authorities.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

Thank You,

Stay Safe, Stay Healthy!

Have a great day ahead.

Warm Regards,

Deepa

For any further assistance please reach us through following channels:

o Download Aquaguard Service APP – Google Play Store (https://tinyurl.com/ycscpe5x) & Apple APP Store - (http://bit.ly/EFLiOS)

o Log a service request from Eureka Forbes Website (https://www.eurekaforbes.com/customer-service/request/login/)

o Write your query on -Deepa.[protected]@eurekaforbes.co.in

o Type SMS “REQ” & Send on [protected] (*Registered Number)

o Talk to us on – [protected] / [protected]

From: [protected]@gmail.com
Sent:Thursday, August 12, 2021 5:12:12 PM
To:Deepa.[protected]@eurekaforbes.co.in
Subject:Ref- EFL2385103: Worst service

Hi Eureka,

[protected] - Service request has been raised on 7th August since no water is coming from the purifier and we have been waiting for the past 6 days for some service person to attend.

We tried to reach the service person multiple times and he did not respond - All of a sudden he called an hour before and has informed I have got the filter for the purifier and he is asking whether he can come to service.

Without looking at the purifier he has ordered the purifier parts is something very fishy.

Water is a daily need for a family to survive and we have not been informed about delays or even they have not kept us informed about it. Have escalated multiple times through the so-called Whatsapp assistance but no use - Please develop solutions that really matters and helps every customer.

I am very much upset and have developed very much stress due to owning a Eureka Forbes product. During these tough times, we can expect a delay but why the hell it took around 6 days for a service person to reach out for a solution, and that too a replacement.

Please help people with a good hearts - a false advertisements of resolution in 48 hrs will not withstand longer.

Thanks
Kishore


Thanks
Kishore
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Kishore Kumar Tue, Aug 17, 2021 at 2:10 PM
To: Deepa Customercare, [protected]@eurekaforbes.co.in
Hello,

The complaint I have raised is against the backend team who is handling the service request.

The below is not the solution and need to know how the technician can order parts without visiting the home and equipment.

Thanks
Kishore
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Kishore Kumar Tue, Aug 17, 2021 at 5:56 PM
To: Deepa Customercare, [protected]@eurekaforbes.co.in
Hello,

Just now had a call with customer service person ([protected]) from Velachery.

He is framing a good story against the complaint and he putting the blame on the consumables delay is the reason. This is not at at all informed to me in any conversation.

If there is a delay in the consumables delivery why it was not informed to me in prior. I totally understand there is an issue due to this COVID - but I would have whole heartedly accepted if the situation is accepted.
No proper communication is established to the customer and all the time canvasing for the AMC plan rather focusing on the complaint.
The way he spoke to me is its not his mistake its a mistake from Eureka company.
He could not able to answer the above questions and
Wonderfully he closed the conversation with “LET ME KNOW IF I CAN SEND THE CUSTOMER TOMORROW AS I HAVE MANY CUSTOMER TO ATTEND” - Awesome response while speaking to a customer - PLEASE TRAIN YOUR CUSTOMER REPRESENTATIVES TO HAVE ETHICS AND MANNERS ON HOW TO TALK TO A CUSTOMER.
And so on…

I was expecting an apology for the mistake from service person end and resolution to this problem. But rather he spoke as if its not an issue from his end.

I was hoping till my last email that someone from eureka would hold responsibility for this problem and ensure it is not repeated by taking this as a case for ensuring future customers are not impacted - SEEMS TO BE I WAS ENTIRELY WRONG.

I have 2 water purifier bought from EUREKA in Kumbakonam and I am owning a Home stay called Narayane Home Stay. The service is top notch and they change a part after visiting the equipment and we will have confidence that we are spending for what needed. Hope this will not babe impacted I presume.

If this is the customer service Eureka is going to provide I will exit from the Eureka Family of customers.

The service person who called have informed me that looping the email with CEO would make an solution - but it again ended in raising my blood pressure. I am happy to close this to avoid further irritating calls from so called EUREKA representatives.

Hope I will join the group who had worst service experience from the EUREKA. During sales, I had been promised to address issues within 48 hrs - it is a FALSE promise. TOTALLY LOST THE TRUST WITH EUREKA.

I did not mention this in my previous mail since my personal emergency is not the only work for Eureka- I was urging for this water purifier to be repaired since I had to undergo a surgery. This service has totally disturbed by mental state and doctor had to push surgery for 2 days.

Thanks
Kishore
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