Excitel — No service no customer support

Website:

excitel.com

I am using excitel broadband from around 4 months. My user id is jp_lakshay
I always have to complaint against connectivity almost 4 times a month but this month. I made a complaint on 23 april which was closed by excitel without my confirmation later i again registered a new complaint on 28 april complaint no.56114, but resolution is still not provided to me.
I am an aware consumer and a chartered accountancy student so i know how to tackle these companies.
My connection must be working within one day from now as i have already waited for 7 days.