| Address: | 11-11-366, Road # 5, Sowbhagyapuram, Sri Ramakrishnapuram, Saroornagar(PO) |
| Website: | www.excitel.com |
Subject: Request for Service Improvement and Potential Termination of Broadband Service.
I am writing to express my disappointment with the continued performance issues of my Excitel Broadband Connection (Account No:[protected], Mobile No: [protected]). Despite repeated complaints to both customer care and Mr Gopal(+91 [protected]), my local area network provider, the problems of frequent disconnections, slow speeds, and complete connection failures have unfortunately not been addressed effectively. Most of the time this kind of disturbance caused my communications with USA clients and my business.
While I understand the need for troubleshooting, as a 67-year-old customer, I find the repeated requests to perform technical tasks myself inconvenient and frustrating. I believe that, having paid for the service, I should not be expected to act as a technical assistant of Excitel Broad Band. Whenever I register a complaint, your people are closing my complaint without resolving and without my concent. I keep open complaints and your people are closing without my concent. This kind of game play is going on which is not excusable and acceptable. Moreover, we are not able to reach any of your responsible Customer Care Managers of Excitel also proves that the management is escaping in available to reach your customers themselves.
Given the ongoing issues and the lack of satisfactory resolution for the past six months, I propose a mutually beneficial solution:
Settlement of my account and a refund for the remaining unused portion of my subscription (August 2023 - August 2024). This would allow me to seek a more reliable internet service provider without further frustration.
Continuation of the service: If you are confident in your ability to improve performance significantly, I would be open to reconsidering my termination request. However, this would require demonstrably consistent reliable service and a clear action plan to address future issues.
I believe this approach offers a fair outcome for both parties. While I am open to discussion and finding a solution, I must emphasize that continued poor service may leave me with no choice but to pursue legal action through the consumer forum for compensation and damages.
I trust you will give this proposal careful consideration and respond with a swift resolution. I am available to discuss this further at your convenience on +91 [protected].
Please treat this as a final notice and no further notice will be served for filing the legal case with the consumer forum.
Thank you for your time and attention to this matter.
Sincerely,
S R M CHERUKURI
Contact: +[protected] / +[protected]
[protected]@yahoo.com
Was this information helpful?
Post your Comment