Excitel Complaints & Reviews

Every week there is no connectivity. Ground team time is 10am-6pm so if you are working so forget it. They will make you wait for whole week. They dont even refund the security deposit. From last 2 years we have been facing issue every week. They dont change the router as well. Customer support lies that we are sending ground team but no one comes. I have even spent whole week waiting for ground team to come & fix the issue. I have images...

I was using the excital boardband connection in between the periods of my plan, and your ERP got terminated and stopped the internet service. Due to this reason, I was not able to access the internet service. Also, the device was handed over to ERP on May 28th, 2023, which has been intimated to the Excitel Help Desk over email.

Please refund my security and partial amount as soon as possible; it has been 120 days and no refund...

Hello Team,

I am writing to formally lodge a complaint against the internet service provider, EXCITEL, operating in my area. I have been a subscriber to EXCITEL services for my office work and have encountered persistent issues that have severely affected my internet experience. Despite numerous attempts to resolve these issues with EXCITEL customer support, the problems remain unresolved, leading me to seek your intervention.br...

I Dr Ayush Saini Customer of your Excitel Wifi Broadband in Malviya Nagar, Jaipur want to raise a complaint... Your technical staff is so irresponsible that even after several times of raising complain of slow net services they haven't took any action since 4-5 days...Please instruct your technical staff to resolve my issue or pls refund my installation money Rs 3500/-..Kindly help and do the needful as early as possible.....

I have paid 5999/- through UPI (PhonePe) to Excitel for 1 year Plan and on their portal it showed failed but I checked with the my bank ( Paytm payments bank) it was successful I got UTR I have shared with Excitel still they are not ready to accept that they have received the payment and denying to give services.

Please Help and Do the Needful.
Following I am attaching screenshot with UTR No my bank Confirmation that...

I installed the new connection on 25th August and paid 3538.82 for installation 6 month rent.
There was problem connection not working on 25th
Connection started on 26th for 12 hours only.
From 26th till today 31th August connection os not working.
And there was no response.
Username: [protected]
Immediately disconnect and refund the deposit amount.
Ticket no 13458219
Ticket no 13470327...

I installed the new connection on 25th August and paid 3538.82 for installation 6 month rent.
There was problem connection not working on 25th
Connection started on 26th for 12 hours only.
From 26th till today 31th August connection os not working.
And there was no response....

Very lethargic excitel I did not see. No one is taking cognizance of this pending complaint for nearly six months. The complaint is that the router is not properly fixed and wires are hanging. This is in the first main hall of entry and giving a very shabby look. Pictures and images were taken and put it in website along with complaint. No one is looking to these…I must have rang up general number[protected] nearly two hundred times....

My registered mobile number is [protected] and I am in Hyderabad. Very lethargic excitel I did not see. No one is taking cognizance of this pending complaint for nearly six months. The complaint is that the router is not properly fixed and wires are hanging. This is in the first main hall of entry and giving a very shabby look. Pictures and images were taken and put it in website along with complaint. No one is looking to these…I must have...

My registered mobile is [protected] and I am in Hyderabad. Very lethargic excitel I did not see. No one is taking cognizance of this pending complaint for nearly six months. The complaint is that the router is not properly fixed and wires are hanging. This is in the first main hall of entry and giving a very shabby look. Pictures and images were taken and put it in website along with complaint. No one is looking to these…I must have rang...

I have registered complaint to c.care executive (even I don't remember how many times made call may be more than 50times) but they fail to correct the upload speed which is less than 1MBPS. Even my mobile data connection provide 8-10 mbps speed easily than why to choose broadband?

I have also sent them multiple mails (to nodal officer as well) and all goes in vein. As I have recharge for 9 month recently and feeling no way...

This complaint email is for the company, named Excitel Broadband Pvt. Ltd. with their registered office situated at Plot No 48, 2nd & 3rd Floor, Phase 3. Okhla Industrial Estates New Delhi - 110020. I have described the issue below:

This is regarding an issue which I have been facing from the past couple of months. I had an Excitel broadband connection which I got revoked in the month of April 2023. There was a WiFi device...

They are not refunding my security deposit of 2500...

User name - [protected]@67ff .
I dropped my device at 16.04.23 after connection termination. But didn't receive refund till date. So many follow ups with customer care. But they are muted agents. Even they know excitel gull security deposit of 2500 rs....

I reported a “no internet connectivity” issue on 29/Jul 09.25AM via the Excitel iPhone App.
The standard turn around time stated by Excitel is 24hrs.
I have made repeated calls to Excitel on 30/Jul and 31/Jul about resolution on this issue but the issue still has not been resolved.
On top of that, I cannot cancel the subscription as I am tied with Excitel until Jan/24 as per their policy.
This is a blatant...

The company at the time of buying the service said that the 2000 rs taken as the security will be refunded after 30 days of service discontinuation and return of the wifi router. on 22nd May when I got the service discontinued they said that the security deposit will be refunded after 60 days and it is mentioned on the website. Again after 60 days they are still not refunding the security deposit and the keep on on hold for 1 hour and do...

I was holding an internet services connection account with Excitel with User ID Amit_425. The connection was terminated by me in 17 May 2023. I have Submitted My WIFI Router on 17 May 2023. The security deposit of WIFI Router Rs 2000 was refunded By the company with in 60 days but now it is more then 70 days. I did not get my security deposit refund money and every time I spoke to customer care I was assured if a refund in 3 working days....

My excitel wifi is not working since 2-3 days . When I call to customer care they told us that your complaint is under processing and they are not responding me now I want to complaint that they are nor responding to me if you are able to do It correct then do it else refund my money and remove it from my house otherwise I have to take another step and I will go to consumer court....

Initially I thought that Excitel would be providing satisfactory after sales services however, I was wrong. I have received the worst services after I have received the connection. I was informed that we have connection in the same building and there is no issue from last 3 months. I was impressed. When I got the connection installed, I have faced the issue from the start.
No timely response from the technician. He is very rude. He...

Hi I am new customer to excitel from the day 1 I am facing lot of buffer issue even after lot of complaints no use automatically ticket are getting close by writing wrong comments i took 300mbps pack but I never got near to that also...