[Resolved]  Ezeego One Travels & Tours — Refund, booking id[protected]

Address:	Raigad, Maharashtra, 410206
Website:	www.ezeego1.com

Myself Aasish Choudhary, I had booking for Goa package from 4th-7th December 2015. Payment for which I did fro
m my SBI net banking. Due to some internet network error the package amount of Rs. 17178/- got deducted thrice from my account(Rs.34356/- excess deducted) for which I informed my booker from Ezeego1 Mr Mihir Thakre. He told me that as per the company policy it takes around 8 days for the refund, which is understandable. Transaction details is mentioned below-
SBI bank- New Panvel west Branch
A/C no- [protected]
Nam of account holder- Aasish Kumar Choudhary.
TRANS 1- lG0BBTMED6
TRANS 2- lG0BBTLVl9
TRANS 3- lG0BBTLBJ7
But afer 8-10 days when the refund was not refelecting in my account I spoke to Mihir, he told me let check with my accounts dept. and will revert, but no revert. Then after 1-2 days I called up again in your bloody office like I dont have any other work. Then someone called Santosh tld me it take 15 days. I again told ok fine. I dont know whats happening some time Mihir is shift out, some time he is weekly off, some time accounts is closed. Dnt Know how it functions. After so much request WHY ITS TAKING SO LONG TO PROCESS THE REFUND. No one is helping effictively. Today again I spoke to Mihir and he is telling tat today due to christmas accounts is closed, tomorrow he will get it done. But I dont understand till now y the refund has not been processed. I am also a hotelier, and I know how it functions. Dnt try to fool me around, otherwise leaving no option I need to take a legal action againt the company. I am really annoyed by the customer service, while booking everything was fine, now while refunding the excess money it is taking ages. Oh One more thing I remember now, regarding the cashback offer(7% cashback i.e Rs 1000/-)which Mihir told me about at the time of booking. But leave that, I dnt want it, atleast refund my base money of Rs. 34356/- ASAP.