[Resolved]  Ezoneonline.in — Beware of Deals in EZone Online. Order Cancelled

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Bangalore, Karnataka

I purchase items worth lacs of rupees online every quarter. I have been using FlipKart, Amazon and EBay extensively. For the first time, I tried using EZone and they proved how poor they are in Online Retail space. This is regarding my Order Id: 2293015. For this IPad Mini, they have given a Limited Time Discount of 4, 000. Repeat, they did not give a 90% discount or even 50% discount. It was a very reasonable discount of 4, 000. Later, they have cancelled the order mentioning that it was pricing error. In Online Shopping, the price changes are inevitable. The price changes very very frequently. People get 90% discount or 10% discount based on which split second they order. For my Diwali Purchases, EBay had already given me a 15% discount Coupon which was expiring on 31st October. I could have got the IPad Mini for 21, 675. But, it was my mistake that I chose EZone. After ordering, I called customer care and verified that the order is Confirmed. I was told that it will be delivered within 7 days. I requested to do priority shipping as I bought this as a gift. I mentioned that I can bear the extra shipping charges if required. I was told the request is forwarded and they will try to delivery ASAP. Even in the website, the order status was showing "Confirmed". Now, they cancelled it just like that and the amount will be refunded. Because of their stupidity, in fact my stupidity for choosing EZone, I have lost more than 3, 500 rupees. My EBay coupon had expired and it was rendered useless. It was very well known every single site was running Diwali Promotions until 31st October. If I want to order IPad Mini today, I have to order without any promotions and it will cost me 4, 000 more than what I could have got on 31st October. Another big stupidity I did was I ordered the Refrigerator in their site, thinking I can accumulate 50k worth items to get the Shopping Festival benefit of 9, 000 Gift Voucher. I could have just got it for better price in SnapDeal. My Kotak Card had 3, 000 discount and additional CashKaro discount of 700 rupees. I am an IT guy who works for an online retail company. I can very well understand what the pricing error means. If you had given this IPad for 75% or 90% discount, it makes at least some sense to cancel the order. But, for such a minimal discount of 4, 000, they have cancelled the order without thinking about the customer's position. After mailing several times, I had requested for 2 options. 1) Reinstate the order and deliver it as scheduled. or 2) Provide me a gift voucher so that I can order again. But, they did not agree for anything. This will be my last shopping in EZone, and I will ensure to publish and write my EZone experience through Social Media. At least my fellow friends will be aware of their customer care!.