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Family Health Plan [FHPL] Complaints & Reviews

1
Last updated Mar 15, 2024
Complaints 115
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13
Unresolved
102
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Family Health Plan [FHPL]
Customer Service Contacts

Family Health Plan [FHPL] Phone Numbers

Toll free
1800 425 4033
134
89
Phone
+91 20 3052 0233
29
21
+91 98 4704 7117
15
14
+91 48 4237 4374
14
17

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Fax
+91 20 3052 0234

Family Health Plan [FHPL] Website

Family Health Plan [FHPL] Head Office Address

Srinilaya – Cyber Spazio, Suite # 101, 102, 109 & 110, Ground Floor, Road No. 2, Banjara Hills
Hyderabad
Hyderabad District
Andhra Pradesh
India
500034

Family Health Plan [FHPL] reviews & complaints page 6

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S
srinath reddy P
from Chandigarh, Chandigarh
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Reimbursement claim was rejected

Address:Kolkata, West Bengal

Family Health Plan (TPA) Limited company rejected my claim id 924044 and 924046 with out proper reason.after so many remainders also they are unable to give reason for rejecting the claim.

i am requesting the company for proper investigation and do the needful....
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P
P L RAPHAEL
from Jabalpur, Madhya Pradesh
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Mediclaim settlement not done since 1 yr 3 months

Address:Indore, Madhya Pradesh, 452009

We have a medicalim policy of my father... he died on 5oct2014 since then i have mailed several times to the company but no reply from them... details of policy is ---
Name of the Policy Holder : Kundan Das Butani Policy No : 112500/48/2014/1526
Name of the Insured : Kundan Das Butani Relation with Employee : Self
Corporate Name : Birla Sun Life Asset Management Co. Ltd Employee ID : ARN-18611...
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V
vinay shetraniya
from Mumbai, Maharashtra
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Mediclaim

Address:500034
Website:www.fhpl.net

I have taken family mediclaim from fhpl. My claim no is 941359. I have submitted all my claim documents on 9th jan 2015, but still I haven't got my claim amount. I have been regularly following up with concern department over phone and mail. Every time they ask for furthe more time. I have checked with hospital as well and they said nothing is pending from their end.
Please look in to the matter....
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H
Hari 12
from Mumbai, Maharashtra
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Delay in claims ref. no 926310

Address:Agra, Uttar Pradesh, 282005
Website:www.fhpl.net

Dear Sir, I Hari Kishore Mehrotra admitted for surgery on 25/10/2015 thereafter I have submitted claims to family health plan ltd after some time I came to know that some documents are require for claims on 15/12/2015 I have send all require documents though seep post EU[protected]IN on 17/12/2015 they inform me that they had not received the same since then I have send all documents on email add [protected]@fhpl.net mihirkanti.[protected]@fhpl.net [protected]@fhpl.net. they...
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slokesh
from Bengaluru, Karnataka
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Rejection of reimbursement claim - Health insurance

Address:Hyderabad, Andhra Pradesh
Website:Family Health Plan (TPA) Ltd

Hello, I Lokesh N Shah holding a policy # 355000/46/14/[protected]. I have taken the above Health insurance policy by paying 20K as a premium for sum of 2 lacs. Recently, my father was hospitalized and as Cashless treatment was denied, I had to pay whole hospital bills from my pocket. The, I did furnish all the relevant/ required- discharge summary, diagnostics report, day to day activity report to TPA for reimbursement claim on...
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V
vijayburra
from Bengaluru, Karnataka
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Claim rejected for 60k

Address:Bangalore, Karnataka

My wife was undergone with minor surgery on Date of Admission : 22 May 2015 Date of Discharge : 23 May 2015 Received Date : 01 Jul 2015 diag treatment : Secondary infertility for Diagnostic hysterolaparoscopy with ovarian drilling. after the operating i submitted the billls from the date of consultation till the surgery complete amount is 60, 567Rs/-. now they rejected with a simple note saying this will not covered under the claim...
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C
charulshukla
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

denial of claim

Address:New Delhi, Delhi

Dear Sir/Madam I am an HDFC BANK employee (employee id C1339), I have an health insurance with fhpl I have got admitted in FORTIS HOSPITAL NOIDA on 21/08/2014 as per doctor's advice as I was spitting blood from my mouth (as per doctor's I was suffering from hymoptysis), now your company is rejecting the claim as there was no need of hospitalization. I followed the fortis doctor's instruction if your company has any issue than you...
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I
Inder Prakash Khanna
from Agra, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Claim less settled

Address:New Delhi, Delhi

I have received cheque no.014593 against claim ref. ID no.530970 for Rs.25250/- for prostrate operation which is maximum permissible amount for insurance coverage of Rs.1.50lac. But my insurance is for Rs.3.00 lacs and the
maximum permissible amount for Rs.3.00 lac insurance is Rs.35500/- As such you are requested to send me the balance cheque for Rs.10, 250/- at the earliest as already a more than amonth has already passed.
br...
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A
Akcamble
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mis-commitment from Fhpl

Address:Pune, Maharashtra

Please do not trust the Apollo health insurance provided by FHPL its all fraud. I had called the customer care before addmiting my son and was informed its covered in group A category and the projected billing would be 28k based on the repersentative information i completed all the formalities and was procedinv to OT however i hot a msg the claim was rejected and the hospital ask me to pay 28k as the operation should not delay i made the...
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I
iqdh54
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NON DELIVERY OF REGISTER LETTER

Address:West Bengal

Dear Sir

As regarding my Registar Letter dt31/08/201
Detailed Track Events for : RG[protected]IN the track record shows following:

Date Time Status at Status
31/08/2012 10:34:05 KHANPUR Article Booked
31/08/2012 21:38:38 AHMEDABAD RMS Article Bagged to KOLKATA RMS
03/09/2012 11:54:02 KOLKATA RMS Bag is Opened
03/09/2012 14:29:22 KOLKATA RMS Article Bagged to SARAT BOSE ROADbr...
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P
panchadhara
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Claim amount

Address:Hyderabad, Andhra Pradesh

Reg Claim no:213711
I have submitted claim for amount RS 93897.00.
But I was paid amount 41619.00 rs through Axis bank Cheque no:934175.
I was told by my office that I have to pay 10% of my claiming amount and rest will be covered under fhpl.
In the letter mentioned it is mentioned that ambulance charges are not covered as per policy conditions.
please let me know why ambulance charges(47780.00) are not...
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P
palla30
from Siwan, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mediclaim Rejected

Address:Ahmedabad, Gujarat

Sir,

1. Claim ID: 115812/1
2. UHID NO: 82161
3. Patient Name: Pallav Choksey
4. Claim Date: 23 Apr 2011
5. Hospital Name: Shalby Hospitals, Ahmedabad, Gujarat
6. Organization Name: Idea Cellular Limited, Ahmedabad, Gujarat

I, Pallav Ashvin Choksey, went for a medical check-up to Shalby Hospital with pre-permitted appointment from my office (Idea Cellular Ltd, Ahmedabad, Gujarat)....
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N
Namita Kumari
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Claim Reimbursement cheque made but not given even in 100 days.

Address:Patna, Bihar

Dear Sir/Madam,
I am very very sad in writing to you.

I gave birth of a baby followed by an operation on 21st Dec 2009 and submitted the claim documents on 9th Jan 2010. Even after passing of more than 100 days I am yet to get my claim reimbursement cheque which has been approved (As per FHP Limited details-Settled Amount: 24737,Cheque Date: 26 Mar 2010,Cheque Number: 747,Payee Name: Mr. Deepak Kumar Dwivedi ).
br...
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K
Kapil Maheshwari
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in claim reimbursement

Hi,

I have a medical insurance cover from FHPL (fhpl.net) through my company. My wife went under surgery in July and was discharged from the hospital on 16th of July. I submitted all the documents on 11th august. As per the company rules, all claims have to be submitted within one month of discharge. Despite doing so my claim was rejected and the reason given was "Delay Submission". After lots of follow up they said...
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Yapli Siva Prasad
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non responce from Corporate relations executive

Hi,

We have been offered medical coverage by FHPL through Appollo DKV by our Orgainzation.

When ever we are in need of assistance and trying to contact their Corporate Reletions person he says he is busy, hence to contact after wards, apart from he says not to make repeated calls.

Even though it is mentioned some of the hospitals in their list of hospitals where we can have cashless treatment,...
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