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Family Health Plan [FHPL] Complaints & Reviews

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Last updated Oct 30, 2022
Complaints 107
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Family Health Plan [FHPL]
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Family Health Plan [FHPL] Website

Family Health Plan [FHPL] Head Office Address

Srinilaya – Cyber Spazio, Suite # 101, 102, 109 & 110, Ground Floor, Road No. 2, Banjara Hills
Hyderabad
Hyderabad District
Andhra Pradesh
India
500034

Family Health Plan [FHPL] Phone Numbers

Toll free
1800 425 4033
133
84
Phone
+91 20 3052 0233
28
21

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Fax
+91 20 3052 0234

Family Health Plan [FHPL] reviews & complaints page 5

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Hi sir,

Claim i'd: 701452

I am r. Amirthabalan, claim for my wife delivery expenses. Treatment taken in srmc porur, chennai. She delivered twin girl babies, but in hospital they threatening for life to my wife about she is sick need to do dialysis. So we discharge early from hospital, they given the report as discharge against medical advice.

Then i am applied for insurance with in my hand all...
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I am policy holder (1023942c06) of bharti axa which tpa is fhpl. On 20 feb 2018 i take patient (My daughter) which had only cough problem in fhpl network (Metro hospital, palam vihar, gurgaon). Hospital take my medical e-card and 10000 security fees and admit her in hospital. But now after treatment and time of discharge fhpl is denied for cashless claim... Fhpl had just time pass for 58 hours on telephonic discussion about documentation...
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Fhpl rejected my account claim saying that i have been submitted duplicate copies of invoices for my medical bills. They are behaving like i have been submitted fake documents. To get a confirmation for them i have contacted apollo where i took medicines and asked them for the original copy of invoice. They have stamped and signed on those medical bills. Even though fhpl rejected my claim. Such a pathetic behavior from these people. I need...
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I have policy for rs.200000.00 from 01.05.2016 to 31.05.2017. I fall ill while i was at bangalore and mysuru. I received treatment from apollo hospital through o. P. D. And incurred an expense of rs.9019.75p (Rupees nine thousand nineteen and seventy five paise only. I submitted all documents along with the claim form filled in through my pension receiving state bank of india branch, badasankha, puri, odisha with due recommondation from the...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Family Health Plan [Fhpl] — Reimbursement process

What a cheap and ridiculous company fhpl is. No service, no commitment nothing. Only having one passion how to cheat customers at that difficult time when customer was physically, mentally and most importantly financly got very weak.
I was admitted in hospital for more than 20 days due to an accident and for this my total bill is about 184000 out of which 26000 was deducted by cheap fhpl
About asking the same got revert that...
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Dear Team
This is Suresh employee of Exide Life, my employee code 67782, i got gruop medi claim policy with you, i gave name change request from Banu to Banu Begum on 22nd of march through my personal mail id (suresh.[protected]@gmail.com), but not yet get any response from your end, i need to admit my mother in law hospital, because of this issue, i am waiting, kindly do the needful.
Uhid no: NIC.15314063
Regardsbr...
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Claim no.1237567 & 1258283.
This claim is pending since November 2016.Shame on FHPL.
Sending repeated same mails again and again without taking any information from fhpl customer care.There is no communication between fhpl document team & customer care.
As per discussion with customer care executive i sent all documents to fhpl.Few documents which fhpl required that documents already taken by fhpl representative from...
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I am an SBI retired employee, my P F Index no. is 248592 and Policy No. is [protected]P[protected]. Please refer my Claim Id no. 1287999 which was paid for Rs.2, 060/- against bill amount Rs.3, 914/- without showing any reason. On making queries 3 times, the dealing official seated at SBI, Zonal Office, Jeevan Sudha Bldg. Kolkata showed me the file containing the disputed bill. It was observed that the two staple pins were removed from the bill...
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Hi sir,
I admit my wife in muskan nurshing home @ moradabad in 23 january 2017. doctor is writing medicines from outside and he is saying cough is not covered in delivering time. i have fhpl also this hospital already take 42000 rs by your side. its totally fraud. please handil this. uhid is nic.16333222. all staff of hospital is wanted money. also behavior of all the hospital staff is not satisfactory.
My cell number [protected]....
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Sir, i mr chityala venkatesham nayaran employee of gsk my employee number is 50156884 my claim ID number is 1240786 my claim intimation number is 207846 Sir unnecessarily i am being made a victim and it is not in my hand to take the the type of treatment which you require it is the responsibility of doctor to give injectibles or not it should be doctor's decision now please sanction my hospitalisation bill otherwise i have to complaint to...
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My dad is covered under a scheme in the fhpl. He was supposed to be discharged on he 17th december, 2016. But because of your pathetic customer service he has to stay at the hospital for longer.

From morning 11 o clock i've been trying to get the initial approval from your concerned department and the same is still pending.

So the billing approval is pending as well.

We have always pond the premium on time and in time of need your company finds every possible way to trouble the clients.

I'm very very disappointed in your service. I regret taking an insurance under your name.
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    Claim id-1158810/1. My husband, Sakaleo prasad expired on 29th June 16.His medical insurance was covered under sbi pensioners scheme with Family health plan Ltd. We provided all documents including as per their query letter dt 22nd Aug 16.Now they are asking Noc from legal heirs notarised. medical insurance is covered for retired employees and spouse both in SBI after retirement & spouse would be nominee & asking documents in piecemeal is incorrect.I am already getting family pension. Unfortunately despite giving all documents I am being harassed as already i lost my husband.pl do justice with me as I can't afford to provide them more documents now.
    Thanks. Raj kumari devi
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      Claim i. D. No. 1140005/1 & 1140001/1
      Uhid no.15113829 & 15113830
      Patient name achintya chandra verma & vibha verma
      Claim date.30/07/2016
      Claim amount rs.1104/- & rs.1525/-
      After making query about the status of my bill it shows against uhid no.15113829 under process, where as against uhid no. 15113830 it is query pending.
      You are requested to make payment of both bills as i have already submitted the original cancelled cheque and all other relevant papers required by you.
      Hoping and expecting your early action will be great favour to me.
      Thanking you.
      Oct 04, 2016
      Updated by Achintya Chandra Verma
      1.Payment of my medical bill not received till date
      2.Change the spelling of my wife as BIBHA VERMA, for this I have already furnished all the relevant papers.
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        Family Health Plan (TPA) Limited company rejected my claim id 924044 and 924046 with out proper reason.after so many remainders also they are unable to give reason for rejecting the claim.

        i am requesting the company for proper investigation and do the needful....
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        We have a medicalim policy of my father... he died on 5oct2014 since then i have mailed several times to the company but no reply from them... details of policy is ---
        Name of the Policy Holder : Kundan Das Butani Policy No : 112500/48/2014/1526
        Name of the Insured : Kundan Das Butani Relation with Employee : Self
        Corporate Name : Birla Sun Life Asset Management Co. Ltd Employee ID : ARN-18611
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          I have taken family mediclaim from fhpl. My claim no is 941359. I have submitted all my claim documents on 9th jan 2015, but still I haven't got my claim amount. I have been regularly following up with concern department over phone and mail. Every time they ask for furthe more time. I have checked with hospital as well and they said nothing is pending from their end.
          Please look in to the matter....
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          Dear Sir, I Hari Kishore Mehrotra admitted for surgery on 25/10/2015 thereafter I have submitted claims to family health plan ltd after some time I came to know that some documents are require for claims on 15/12/2015 I have send all require documents though seep post EU[protected]IN on 17/12/2015 they inform me that they had not received the same since then I have send all documents on email add [protected]@fhpl.net mihirkanti.[protected]@fhpl.net [protected]@fhpl.net. they...
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          Hello, I Lokesh N Shah holding a policy # 355000/46/14/[protected]. I have taken the above Health insurance policy by paying 20K as a premium for sum of 2 lacs. Recently, my father was hospitalized and as Cashless treatment was denied, I had to pay whole hospital bills from my pocket. The, I did furnish all the relevant/ required- discharge summary, diagnostics report, day to day activity report to TPA for reimbursement claim on...
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          My wife was undergone with minor surgery on Date of Admission : 22 May 2015 Date of Discharge : 23 May 2015 Received Date : 01 Jul 2015 diag treatment : Secondary infertility for Diagnostic hysterolaparoscopy with ovarian drilling. after the operating i submitted the billls from the date of consultation till the surgery complete amount is 60, 567Rs/-. now they rejected with a simple note saying this will not covered under the claim...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          FHPL — denial of claim

          Dear Sir/Madam I am an HDFC BANK employee (employee id C1339), I have an health insurance with fhpl I have got admitted in FORTIS HOSPITAL NOIDA on 21/08/2014 as per doctor's advice as I was spitting blood from my mouth (as per doctor's I was suffering from hymoptysis), now your company is rejecting the claim as there was no need of hospitalization. I followed the fortis doctor's instruction if your company has any issue than you...
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