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Family Health Plan [FHPL] Complaints & Reviews

www.fhpl.net
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Updated: Mar 15, 2024
Complaints 115
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13
Unresolved
102
So far, so good. Family Health Plan [FHPL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Family Health Plan [FHPL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Family Health Plan [FHPL] reviews & complaints page 5

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G
Gagandeep96
from Ludhiana, Punjab
Nov 16, 2018
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claim id 2154614/1 , uhid 11757812

Address: Chandigarh, Punjab, 160047
Website: fhpl

I am Gagandeep Singh employed with HDFC Bank Ltd. & is enrolled with FHPL from last 5 years. I have submitted all original documents for reimbursement but they are marking unnecessary queries. I have provided them the details of admission & discharge on letterhead of the hospital along with stamp & signatures of the doctor & have even summarised everything on letterhead. I have even marked mail to them that please laise with the hospital...
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P
Prasang Khare
from Indore, Madhya Pradesh
Sep 22, 2018
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hdfc corporate/group mediclaim policy

Address: Indore, Madhya Pradesh, 452003
Website: Www.fhpl.com

I am prasang khare from hdfc bank and my id is p11193 and i want to know about my claim limit as my mother is getting admitted/operated and i am been calling fhpl from last 5 hours but customer complaint number is not reachable. How can they entertain customers in need when their phone line doesnt work and their employees mobile number in indore gets responded with "busy in driving" or "on leave". This definetely seems to be a reason to go...
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K
Kruti Kamani
from Ahmedabad, Gujarat
Sep 11, 2018
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query reply

Address: 380026

Cpd (Lscs). My claim i'd 2058851/1
Uhid no.17374821
Patient name-kruti keyur shekhat. Claim submitted at fhpl ahmedabad. I have already submitted query reply. As per query requirement of discharged summary of hospital format but this is taluka level hospital, no available discharged summary. I have also submitted discharge summary on hospital letterhead with treating doctor signed and stamped. Please consider it and process...
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P
PUSHPARAJ .M
from Gobichettipalayam, Tamil Nadu
Sep 5, 2018
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delay claim reg

Am pushparaj working in aptus value housing finance india limited my employee code is 1434. I have an health insurance to your company and my uhid no is nic [protected]. I want to claim my wife delivery charges already i sent all papers on 21/05/2018. But still am not get my claim amount i have to lot of time call ur customer care they are told the process goin on surely it will be claimed after 10 days but still am not get my claim.. My...
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A
Amitsingh Bopche
from Chandrapur, Maharashtra
Aug 27, 2018
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claim reimbursement

Address: Gondia, Maharashtra

Respected sir/mdm,
Myself amitsingh bopche from gondia, maharashtra. I made health insurance policy of bharti axa on 17 august 2017. My policy no. Is ihs/q0103266/2c/08. I was admitted in hospital for the operation of cholecystitis from 20.06.18 to 26.06.18. I had send all the hospital, investigation and medical bills along with doctor prescriptions, discharge card and other required documents mentioned in the claim form through...
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Preethi Anumukonda
from Hyderabad, Telangana
Jun 5, 2018
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uic id - nic.00017669215

Address: 500026
Website: www.fhpl.net

I had been through an ovarian cystectomy at a top hospital, once i got discharged submitted all the documents related to the same immediately, after 2-3 months of me following up with them i get a response saying its fertility issue. I had a claim of just 35, 000. My doctor was surprised how could they say its fertility issue? Please help me to pass on this message not to go for family health plan insurance (Fhpl). It’s completely fake,...
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A
asim08
Jun 4, 2018
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domiciliary treatment bill holding for original prescriptions

Mediclaim bill submitted on 11/4/2018 for domiciliary treatment of arthritis/thyroad and hypertention which require prolonged treatment on continuous basis for unlimited period till death.in this respect the original prescriptions are very essential and no doctor will entertain without original prescriptions. Hence, finding no other means i had verified with the original and submitted to the fhplltd for reimbursement of the bill but the bills...
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A
Amirthabalan
from Thiruvananthapuram, Kerala
Mar 1, 2018
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claim pending for consolidate documents

Address: 600075

Hi sir,

Claim i'd: 701452

I am r. Amirthabalan, claim for my wife delivery expenses. Treatment taken in srmc porur, chennai. She delivered twin girl babies, but in hospital they threatening for life to my wife about she is sick need to do dialysis. So we discharge early from hospital, they given the report as discharge against medical advice.

Then i am applied for insurance with in my hand all...
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V
VireshNain
from Jogindarnagar, Himachal Pradesh
Feb 23, 2018
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mediclaim policy

Address: Gurgaon, Haryana, 122017

I am policy holder (1023942c06) of bharti axa which tpa is fhpl. On 20 feb 2018 i take patient (My daughter) which had only cough problem in fhpl network (Metro hospital, palam vihar, gurgaon). Hospital take my medical e-card and 10000 security fees and admit her in hospital. But now after treatment and time of discharge fhpl is denied for cashless claim... Fhpl had just time pass for 58 hours on telephonic discussion about documentation...
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V
Vinay Balaji
from Hyderabad, Telangana
Dec 18, 2017
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insurance rejected

Address: Hyderabad, Andhra Pradesh, 500050
Website: www.fhpl.com

Fhpl rejected my account claim saying that i have been submitted duplicate copies of invoices for my medical bills. They are behaving like i have been submitted fake documents. To get a confirmation for them i have contacted apollo where i took medicines and asked them for the original copy of invoice. They have stamped and signed on those medical bills. Even though fhpl rejected my claim. Such a pathetic behavior from these people. I need...
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K
kishore chandra patro
from Bhubaneshwar, Odisha
Jul 26, 2017
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claim form-domiciliary treatment. ref. id. no.1496456

Address: Puri, Odisha
Website: [email protected]

I have policy for rs.200000.00 from 01.05.2016 to 31.05.2017. I fall ill while i was at bangalore and mysuru. I received treatment from apollo hospital through o. P. D. And incurred an expense of rs.9019.75p (Rupees nine thousand nineteen and seventy five paise only. I submitted all documents along with the claim form filled in through my pension receiving state bank of india branch, badasankha, puri, odisha with due recommondation from the...
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V
Varsha1986
from Siliguri, West Bengal
Apr 21, 2017
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Reimbursement process

Address: Khordha, Odisha, 751015

What a cheap and ridiculous company fhpl is. No service, no commitment nothing. Only having one passion how to cheat customers at that difficult time when customer was physically, mentally and most importantly financly got very weak.
I was admitted in hospital for more than 20 days due to an accident and for this my total bill is about 184000 out of which 26000 was deducted by cheap fhpl
About asking the same got revert that...
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S
suresh.dhasarathen
from Vadodara, Gujarat
Apr 14, 2017
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Name change request in health card

Address: Karur, Tamil Nadu, 639005
Website: [email protected]

Dear Team
This is Suresh employee of Exide Life, my employee code 67782, i got gruop medi claim policy with you, i gave name change request from Banu to Banu Begum on 22nd of march through my personal mail id (suresh.[protected]@gmail.com), but not yet get any response from your end, i need to admit my mother in law hospital, because of this issue, i am waiting, kindly do the needful.
Uhid no: NIC.15314063
Regardsbr...
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V
Valiant24
from Mumbai, Maharashtra
Feb 25, 2017
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Intentionally claim is not processing

Address: Hyderabad, Andhra Pradesh, 500034
Website: www.fhpl.net

Claim no.1237567 & 1258283.
This claim is pending since November 2016.Shame on FHPL.
Sending repeated same mails again and again without taking any information from fhpl customer care.There is no communication between fhpl document team & customer care.
As per discussion with customer care executive i sent all documents to fhpl.Few documents which fhpl required that documents already taken by fhpl representative from...
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D
Dhipal
from Vikravandi, Tamil Nadu
Feb 1, 2017
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Less payment of medi claim

Address: Kolkata, West Bengal

I am an SBI retired employee, my P F Index no. is 248592 and Policy No. is [protected]P[protected]. Please refer my Claim Id no. 1287999 which was paid for Rs.2, 060/- against bill amount Rs.3, 914/- without showing any reason. On making queries 3 times, the dealing official seated at SBI, Zonal Office, Jeevan Sudha Bldg. Kolkata showed me the file containing the disputed bill. It was observed that the two staple pins were removed from the bill...
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N
[email protected]
from Rania, Haryana
Jan 24, 2017
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Medicine provide from outside

Address: Moradabad, Uttar Pradesh, 244001
Website: [email protected]

Hi sir,
I admit my wife in muskan nurshing home @ moradabad in 23 january 2017. doctor is writing medicines from outside and he is saying cough is not covered in delivering time. i have fhpl also this hospital already take 42000 rs by your side. its totally fraud. please handil this. uhid is nic.16333222. all staff of hospital is wanted money. also behavior of all the hospital staff is not satisfactory.
My cell number [protected]....
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V
venkatesham Chityala
from Vasai-Virar, Maharashtra
Jan 1, 2017
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Regarding claim of hospitalisation of mr chityala venkatesham narayan

Address: Nashik, Maharashtra, 422008
Website: [email protected]

Sir, i mr chityala venkatesham nayaran employee of gsk my employee number is 50156884 my claim ID number is 1240786 my claim intimation number is 207846 Sir unnecessarily i am being made a victim and it is not in my hand to take the the type of treatment which you require it is the responsibility of doctor to give injectibles or not it should be doctor's decision now please sanction my hospitalisation bill otherwise i have to complaint to...
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A
Ankisha mehta
from Kishangarh, Rajasthan
Dec 17, 2016
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Pathetic customer service

Address: Bangalore, Karnataka, 560004
Website: Familyhealthplan.net

My dad is covered under a scheme in the fhpl. He was supposed to be discharged on he 17th december, 2016. But because of your pathetic customer service he has to stay at the hospital for longer.

From morning 11 o clock i've been trying to get the initial approval from your concerned department and the same is still pending.

So the billing approval is pending as well.

We have always pond the...
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R
Rajkumari123
from Gurgaon, Haryana
Oct 21, 2016
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Medical claim of deceased is pending for more 3 months

Address: Kolkata, West Bengal

Claim id-1158810/1. My husband, Sakaleo prasad expired on 29th June 16.His medical insurance was covered under sbi pensioners scheme with Family health plan Ltd. We provided all documents including as per their query letter dt 22nd Aug 16.Now they are asking Noc from legal heirs notarised. medical insurance is covered for retired employees and spouse both in SBI after retirement & spouse would be nominee & asking documents in piecemeal is...
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A
Achintya Chandra Verma
from Patna, Bihar
Oct 4, 2016
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Payment not received of my medical bill of Rs.1104/ and Rs.1525/-till date

Claim i. D. No. 1140005/1 & 1140001/1
Uhid no.15113829 & 15113830
Patient name achintya chandra verma & vibha verma
Claim date.30/07/2016
Claim amount rs.1104/- & rs.1525/-
After making query about the status of my bill it shows against uhid no.15113829 under process, where as against uhid no. 15113830 it is query pending.
You are requested to make payment of both bills as i have already submitted...
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