Fastag — fastag has been charged more

Address:Hyderabad, Andhra Pradesh, 500091

Hello my hdfc fastag has been charged more for 4 times in last month. Details below:

Vehicle number: ts13ef0016
Toll plaza: hyderabad orr entry nanakranguda... Exit: hyderabad orr tspa
Journey: return journey from nanakramguda to tspa
Transaction ids:
[protected]/31/2019 12:33:07 am
[protected]/28/2019 12:27:10 am
[protected]/24/2019 10:48:11 pm
[protected]/18/2019 9:07:17 pm

The amount that was to be deducted was rs. 10/- as these all were return journeys. Instread rs. 50/- was dedeucted from my fastag for each of these transactions.

Please refund rs. 160/- to my account asap.
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Jan 14, 2020
Updated by VanajaR
Hello, I don't see any update or comment on my complaint. could you please let me know if there will be any action taken on this?
Complaint comments 

Comments

At khalapur toll plaza Dr. 31st Dec 19 late night around 10.19 they charge 173 toll amount . They deducted from fastag account...After travel towards Pune in talegao toll plaza they tell that they charge toll I am telling u can deduct from my fasttag account but that want taken cash from me..plz check this issue and refund my fasttag amount ...

Today I got a message that RS 65 have been paid by me towards toll charges on NHAI ON Jan 1, 1900 for my vehicle. Balance has also been reflected after deducting RS 65. Kindly let me know why it has happened and also how to get the payment reverted.

Today I got a message that RS 65 have been paid by me towards toll charges on NHAI ON Jan 1, 1900 for my vehicle. Balance has also been reflected after deducting RS 65. Kindly let me know why it has happened and also how to get the payment reverted.
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance
I have purchased fasttag from axos bank since i had account in that by paying 400rs. And i have not gone for any toll but now again they have debited 800rs i have not given auto debit option also

Fastag not received. Email not received. Documents sent. Purchased in 3rd week Nov. Initially thout to be fraud but then we got sms with ur logo.
HFR994413
I am a hdfcbank customer, registered for fast, 500 deducted from my account, fast created, customer ID[protected], Message received on 4th dec,
still fast sticker not received

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