[Resolved] Fastag — fastag not received money debited

amitksri

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

I ordered a fastag for my car ka03na1684 reg num. Money is debited but did not receive any acknowledgement for the same or application number. Ordered on 27/11/2019. Did not receive the fastag or the money back. Its really pathetic service and loss of time and money to customers. Fasstag services are not smooth.
I am a customer of hdfc bank.
I request either to provide me with the fastag for my car or refund the amount of 500 rs that has been debited from my credit card to be reversed. Please provide me with solution as soon as possible

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Dec 6, 2019

Complaint marked as Resolved

Refund has been made

Dec 03, 2019

Updated by amitksri When will the money be reverted back if the transaction failed ?

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

amitksri's [Complaint's author] reply, Dec 3, 2019

When will the money be reverted back if the transaction failed ?let me know the mail id where i can share the credit card statement

Sam Sammy

from Delhi, Delhi

Our car company gave us fastag on time of purchase, we lost it in glass replacement. It's in use.What we have to do now? Should we reapply them? How to get fastag again?