[Resolved] Federal Bank — I canceled 2 train tickets and irctc issued refund but it is not credited to my bank account

Milan2467

Address:

IFSC Code:-FDRL0001271 MICR Code:-680049103 Branch Code:-001271

My name is Milan and I had canceled 2 irctc train tickets and the irctc issued refund but the amount is not credited to my bank account . After my research now I realize that it's banks problem irctc already issued the refund and they send me the reference number of 2 tickets refund and told me to fill charge dispute form to the bank. So please kindly respond to this complaint it's very urgent. I'm typing the reference number & attaching the screenshot proof below :
Ticket 1:-

Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:15-Apr-2021
Refund processing date:17-Apr-2021
Refund amount:210.0
Refund reference no:P2104170022152838403243
Payment Option used : Credit & Debit cards / UPI / Wallet (Powered by PhonePe)

Ticket 2:-

Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:16-Apr-2021
Refund processing date:19-Apr-2021
Refund amount:150.0
Refund reference no:P2104190019198089314031
Payment Option used : Credit & Debit cards / UPI / Wallet (Powered by PhonePe)

Thanks you sir

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Aug 12, 2021

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2021

Federal Bank Customer Care's response Hi Milan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (168508) in the subject line so that our team can assist you.