[Resolved] Federal Bank — incorrect payment update on cibil

[email protected]

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400615
Website:	CIBIL

I just verified my CIBIL and could see Federal Bank Loan was reported as late payment for Loan Account : [protected] and overdue of Rs.2322. Aug is showing as 35days and July as 4 days delay in payment. It should be zero day.
This is impacting my CIBIL credit rating and it has been now reduced to 693 from 784 .

Federal bank is solely responsible for incorrect reporting of payment.

EMI for Aug month and July month were paid before the due date. This EMI comes with Airtel Postpaid bill payment for mobile number +91 [protected].

You can see payment screenshots as attached.

Please rectify same on CIBIL asap. This is hampering my future credit transactions
with Banks.

Please let me know if you need any information from me.

Regards,
Sidharth Shankar Raj
+91 [protected]

+2 photos

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Nov 5, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

Federal Bank Customer Care's response Hi Sidharth,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (21484) in the subject line so that our team can assist you.