[Resolved] Federal Bank — recharge success from fedmobile app but not recharge yet

[Resolved] Federal Bank — recharge success from fedmobile app but not recharge yet

S Shreeman Arjun Sahu

My account no is [protected]. I recharged my mobile no no. But after 1hr no recharge recieved. I contacted the customer care but they said to wait for 5 days. Maybe a refund will issue then they take necessary step. Its occurred often time as transaction failed money deducted or trasaction success but not received yet. Please help me as soon as possible. Was this information helpful? No (0) Yes (0)
Apr 12, 2019 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Federal Bank Customer Care's response Hi Arjun, We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32729) in the subject line so that our team can assist you.
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Comments

mukthar muhammed

from Kunnamangalam, Kerala

I have made a transaction of 6000 rupees from Federal Bank via Mobikwik Application to Airtel Payments Bank.The amount is debited from my Federal Bank account but not credited to the beneficiary account .I didn't get refund or credit back to the beneficiary account
Transaction ID-S9776062

mukthar muhammed's reply, Mar 8, 2019

Federal bank(debited account)-
A/c No.99980103683996
Beneficiary account No-919497660237(Airtel payments bank)

Federal Bank Customer Care's response, Mar 13, 2019

Verified Support

Hi Mukthar,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern at [email protected] with your ticket number (32829) in the subject line so that our team can assist you.