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[Resolved]  Fedex — Delivered my hard disk to wrong address

Address:Bangalore, Karnataka, 560047
Website:www.consumercomplaints.in/new_complaint

My hard disk was not working which i purchased from western digital through flipkart.
I had raised the request and they said they will replace new one (As it was under warranty period).
As per the instruction given by wd support, i have given my hard disk for replacement to fedex (Sent by wd support).

But after a month i checked the status with wd support, they said product did'nt arrive to their place, then i checked with fedex, the product was delivered to jaipur and has been signed by a person named 'manu'.

God alone knows why it was delivered to jaipur, wd support said it has to be delivered to bangalore address.

Now, since then i chasing through email asking fedex to deliver to bangalore address.
It's been three months now, neither wd support responding nor fedex people despite sending multiple emails.

Please help me to get my hard disk replaced or money back.
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Dec 16, 2016
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2016
FedEx Customer Care's response Dear Customer,

Sorry for the inconvenience caused. Please share your AWB number and contact details to assist.

Regards,
FedEx Express
Complaint comments 
6 Comments

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Comments

Please find the attached receipt and tracking number and details.
Please help me to get back my hard disk to be delivered to right address..

Tracking number :[protected]
Reply
FedEx Customer Care's response, Nov 22, 2016
Verified Support
Dear Customer,

The shipment has been delivered and it is signed by M.Monu. Kindly let us know if you need any further assistance.

Regards,
FedEx Express
That product supposed to be delivered to Bangalore address...not sure why it was delivered to Jaipur?who is M.Monu?

Please refer below email by WD support :

[protected][protected][protected][protected][protected][protected][protected]
Western Digital Support [protected]@wdc.com via u6pe34too5vs8qyy.r5lay.u-jpn7mac.na37.bnc.salesforce.com

Oct 22

to me
Dear Customer,

Thank you for your email and the opportunity to serve you.

We sincerely apologize for the inconvenience caused.

Please be informed that we have not received your defective drive at our central warehouse at Bangalore.

Our central warehouse for India is located at the following address.

Flextronics Technologies (I) Pvt Ltd
No. 70-A, SVR Fotune,
Electronics City, Phase 1,
Hosur Road
Bangalore, 560100, India
Phone number: +[protected]

However, as per the courier booking copy the package was booked to Bangalore to Jaipur.

Please contact FedEx courier to get the delivery address and retrieve the package.

We will only be able to help in setting up replacement if the drive is received at our warehouse.

If, you have any further questions, please reply to this email. We will be happy to assist you further.

Warm Regards,
WD Support
[protected] /[protected]
http://support.wdc.com
[protected][protected][protected][protected][protected][protected][protected]
Reply
FedEx Customer Care's response, Nov 28, 2016
Verified Support
Dear Customer,

Allow us time to investigate the issue and get back to you with an update.

Regards,
FedEx Express
FedEx Customer Care's response, Nov 28, 2016
Verified Support
Dear Customer,

We tried contacting you but were unsuccessful. Please share a preferable time to contact you.

Regards,
FedEx Express
HI,

Thank you,

You can contact me anytime (at night) and in the day after 10: 00 AM anytime
Phone number : [protected]

Regards,
Prabhukumar
Reply
Hi Team,

Any update?

I did not receive calls from you team.

Would you please call me after 10 AM in the morning tomorrow!!

Regards,
Prabhukumar
Reply
I have'nt any update from your team.
Would you please call me ??

Regards,
Prabhukumar
[protected]
Reply
The tracking no[protected] is under clearance since 09.10.18 & still problem not resolved . No commitments & irresponsible response from team members . Customers insisting to black list fedex from our logistics moments . As fedex is the reason for the delay, the freight charge for the same should be borne by fedex & we are not going to pay freight for the said shipment . Worst ever experience with FEDEX
Reply
FedEx Customer Care's response, Nov 27, 2018
Verified Support
Dear Customer,

we regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

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