[Resolved]  Fedex — Fake & fraud company

Address:	Mumbai City, Maharashtra, 395003
Website:	www.fedex.in

S discussed with customer service senior executive

The delivery to below tracking number are continuous delayed (As they know each next day there is shipment on same address and they delivery both at same time (Not on committed date))

There is no use contacting costumer service ([protected]) they say we hv mailed to operations team still no use, sometimes they put call on hold 30-40minutes & then disconnect

My question is are we fool to pay u & contact u till 30-40minutes still no use, i have to leave my work to contact the customer care still no use

I keep on asking for a operation team contact numbers or any head contact number still no use each & every time they provide me un serviceable number

Are we fool?

This is going critically worst

Bellow are some recent tracking number's

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Above are only some recent tracking

As m countinously asking for the settlement of this matter and still no perfect reply (U can check your system regarding complaints against the tracking number provided)

I have lodge a complaint against fedex express under "ficci alliance for consumer care" ([censored]) complain number :- 247180.3.2016

I have also contacted local active consumer forum & they will register complain regarding this by this week

All i need is complete clarification why the parcel on the same address continuously get delayed? No customer care response?

I humble request you to clear this out as soon as possible so that i won't go further with consumer forum

Thanks & warm regards
Muhammad imran

Mo :- +91 [protected]

Response by fedex

Tanusree adhikary

4:13 pm (22 hours ago)

To me

Dear mr. Imran,
This has reference to your mail regarding delay delivery of your shipments.

We sincerely regret the inconvenience caused to you. We would like to inform you that we have checked all the tracking numbers have been delivered on time, except bhopal shipments. We have highlighted to the operation team of bhopal to address it with immediate effect.


Thanks & regards
Tanusree adhikary
Customer relation representative - east


Telephone
Dom:[protected]
Intl:[protected]
[protected]@fedex.com.


—

Dear sir,

I sincerely regret any inconvenience caused.

With reference to the below mail please be informed that i have highlighted the issue to customer service team team and informed them to take corrective action on the same to avoid such situation in future.in future inform us the agent name to make you hold for such long time to share feedback to concerned agent. Also initiated ctrl# [protected] to give feedback to our delivery team to work on delivery issue. Our agent will coordinate with operation team and will inform you with updates.

Regarding below mentioned awb numbers please find below remarks on delivery of the shipments.

Tracking number latest status cmit date delivery date delay in days remarks
[protected] delivered - signed by: farha 07/15/2016 07/16/2016 1 delayed in transit
[protected] delivered - signed by: farha 07/13/2016 07/16/2016 3 delayed in transit
[protected] delivered - signed by: farha 07/19/2016 07/18/2016 -1 no delay found. Delivered before commitment
[protected] delivered - signed by: farha 08/08/2016 08/09/2016 1 delayed in transit
[protected] delivered - signed by: farha 08/09/2016 08/09/2016 0 no delay found. Delivered on commitment
[protected] in transit 08/22/2016 commitment not passed yet

Please give us a chance to make things right for you. Certainly this is not what we want our customers to experience.

Appreciate your patience and understanding in this matter.

You may login to www.fedex.com to schedule a pickup or track your shipments.

Sincerely,

Swapnali patil
Customer relations representative – associate
Fedex express tscs (India) pvt. Ltd.

Kindly note our toll free no. S :
- for domestic products & services :[protected]
- for international products & services :[protected] /[protected]

—

Dear sir,

On behalf of fedex, i regret the inconvenience caused to you for the query raised.

Please note below mention shipments was delivered and all shipments was for different destination with different address it is not for the same address

As you have mention is the below trail mail. However i have raised the complain on below mention issue to investigate with operation team and our team

Will work under complain no -[protected].

Our trace agent will get back to with the update after an investigation.

We know that our customers expect only the best possible service from fedex and we appreciate the opportunity to identify and isolate the causes of

Customer dissatisfaction.

We thank you for your patronage and for using fedex for your worldwide express needs.


You may login to www.fedex.com to schedule a pickup or track your shipments.

Sincerely,

Shalma khan
Customer relations representative – associate
Fedex express tscs (India) pvt. Ltd.

Kindly note our toll free no. S :
- for domestic products & services :[protected]
- for international products & services :[protected] /[protected]

—

Complain no -[protected]
Ficci alliance for consumer care" ([censored]) complain number :- 247180.3.2016
Ctrl# [protected]

(Still no use, delivery in today's date still get delayed)

Today's airway :[protected]Commitment 22th august 2016),[protected]At bhopal destination still no delivery)


—

Kindly find below complete history of tracing no's till date

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Are we fool to pay you for each & every time delay, and what bloody response m i getting the complaint raised was just to share feedback, i mean what the hell