[Resolved] Fedex — lack of transparency from fedex: inflated bill for tracking#[protected]

Satish Vvm

from Hyderabad, Telangana

Website:

www.fedex.com/apps/fedextrack/?action=track&tracknumbers=406568580813&locale=en_CN&cntry

Sir,

Upon a careful scrutiny of the courier bill of entry-v and fedex invoice copy (Viz., cbe-v and invoice
#: blr-c-20641) sent by you, i have noticed several inconsistencies in the charges levied,

Which are as follows:

1) recheck with the customs the import duty on ' cctv camera system (Without display unit)' purchased
For self consumption/personal use. Due to these incosistencies, prima facie it appears that all the
Duties+misc. Charges levied by fedex, i end up more 51% of the actual buy price (While actual amount
Paid is usd 420.10; when converted into inr @1usd= inr65.15; the value is coming to approx: inr
27, 369). The invoice states that the payable amount is inr 14415.00, which is 52.6% in excess of the
Actual buy value.

2) w. R. T item 'other frtin-land' amounting to rs. 5782. Kindly note that apart from usd.420.10
(Shipping being free as per the seller website), i haven't paid anything extra while purchasing the
Item on aliexpress.com. Hence, if that item (Rs.5, 782) is related to shipping and freight it is
Incorrect as customs/import duty is always calculated on the value paid or seller invoice

3) if the customs duty claimed by fedex looks inflated to make matters worse the difference between the
Amounts mentioned in the cbe-v and invoice #: blr-c-20641 is numerically significant!

Request you to:
I request you to follow the following course of action:

1. Approach the customs department and request them to reassess the customs/import charges as claimed to be levied as per cbe-v. I understand that the process may take 2 to 3 working days or a couple of
Days more. Kindly present the declaration letter sent by the seller on the contents of the parcel which clearly states: "cctv system without display".
For your convenience, i attaching the softcopy of declaration that the seller sent to me upon request.
Kindly note that i have requested the seller to email the declaration to [protected]@fedex.com.

Note: from my side, i have already emailed bangalore customs seeking clarification!

2. Kindly make sure you produce a valid proof (Necessarily stamped by customs) to authenticate the accuracy of the customs /import duty you wish to claim from me while delivering the parcel.

3. Also do help me understand what led to a mismatch in the figures quoted in cbe-v and invoice #: blr-c-20641.

3. Once we get the required adjustments, transparency in calculation and thus much required clarity, we can take the process forward.

Kindly enlighten me just in case i didn't get it correctly.

Thanks,
Satish
Mobile:99xxxxxx82
Fedex tracking#[protected]

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Oct 9, 2017

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Sep 07, 2017

Updated by Satish Vvm I had already informed FEDEX India in Chat with Customer care yesterday not to send the Parcel for delivery, till the issue with incorrect bill (without properly valid payment and Stamped proof is resolved). But unfortunately the the Parcel got loaded to the Delivery van and got a call from them for delivery of the parcel. Does this indicate:

1. Indifference of FEDEX to customer request, customer concerns about improper and incorrect billing?
2. Lack of proper communication and coordination between Customer service team and the delivery team? Hope the leadership [protected]@FEDEX takes cognizance and address these transparency and integrity issues.
Thanks,
Satish
[protected]

Verified Support

Sep 07, 2017

FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Verified Support

Sep 08, 2017

FedEx Customer Care's response Dear Customer,

Customer stamped BOE sent by email on [protected]@REDIFFMAIL.COM . Request you to check for an update.

Regards,
FedEx Express

Sep 08, 2017

Updated by Satish Vvm Unfortunately, I have to repeat the same points, as no one is addressing them and not getting my real concerns addressed. Kindly read it thoroughly before replying.

Summarizing the important points for your sake:

1. Didn't request a "Customer-Stamped" bill but a BOE bill or any other bill proper attested/stamped by the "Govt. of India- CUSTOMS". This will help in authentication my side, thus facilitating a very prompt payment from my side. Hope this is clear.

2. The amount given in BOE stamped by Customs should exactly match with the Customs invoice generated by FEDEX. Both cannot be different.

3. The item in the parcel is "CCTV camera without Display" but Customs got calculated for "CCTV camera with Display" which is incorrect

4. W.R.T Item 'Other FrtIN-Land' amounting to Rs. 5782. Kindly note that I have already paid USD.420.10 online. Apart from this no other payment was done.Shipping is free, thus I haven't paid anything extra while purchasing the item on website.
Hence, if that item (Rs.5, 782) is related to shipping and freight it is incorrect as customs/import duty is always calculated on the actual value paid or seller invoice. There can be no tax/duty on a non-existent transaction. Tax/Duty is imposed only on a transaction when it occurs. So Rs. 5, 782 that got levied is incorrect. Please clarify.

5. Kindly send the Parcel for delivery, only after my concerns are properly addressed and upon my subsequent acknowledgement of the same in writing. There is no point in hastily sending the item for delivery by quoting an inflated and unauthenticated bill and try to put to rest, the issues raised by with properly addressing them.

Hope you will address the points raised by me and not anything else.

Thanks,
Satish
Mobile:99xxxxxx82
Fedex tracking#[protected]

Sep 22, 2017

Updated by Satish Vvm Dear Sir,

Sub: Non-provision of Customs Duty e-payment receipt and Transaction id by FEDEX for tracking#[protected]. ITEM STILL NOT DELIVERED!

It's been around 15 days that I raised the complaint, but the issue has not yet been resolved. I have been in constant touch with the FEDEX India team by email, over phone, but in vain. The only thing that has been accomplished are the multiple reference numbers! for the SAME ISSUE which is pending resolution and currently in a state of Deadlock.
Here are the reference numbers:
Reference no [protected] (22-sept2017)
Ref: Ctrl [protected] (14 sept2017)
Ref. no. – [protected] (13 Sept2017)
Ref.no.#[protected] (13 Sept 2017)

Very soon the 'Purchase Protection' guaranteed by the seller is going to expire, implying that the product if found defective or tampered-with cannot be exchanged. My parcel is lying with the Local FEDEX delivery hub!

I wonder why:

1. FEDEX is unable to provide 'Transaction ID' of the payment and 'Customs Duty e-payment' receipt as a proof of the Duty Payment it made to Customs Bangalore on my Parcel.

Note: The Government Customs policy mandates that any payment above Rs.10, 000 is made via e-payment. Ideally providing Customs Duty e-payment receipt and Transaction ID should be a straightforward process. Of Course, the exemptions being, the cases where there is something 'Fishy'.

I would like to know whether FEDEX takes full responsibility and (fully compensate for the monetary loss) for my Parcel if the 'Purchase Protection' lapses due to this negligence, inaction and lack of Transparency of FEDEX.

Going by this experience of mine, I would NEVER NEVER, buy any item online where the logistics is handled by FEDEX.

It is time that the Government and the regulatory authorities step in to make sure that other retail consumers like me are not 'taken for a ride' by FEDEX and allied logistics providers.

Despite being in a state of helpless and shock, I look forward with optimism, and hope that Justice, professionalism, Integrity and Transparency will ultimately prevail and FEDEX not only delivers my Parcel without any further delay, but also monetarily compensates me for this delay.

Thanks,
Satish