Fedex — tracking no.[protected] clearance delay - import

Address:

Bangalore, 560059

Hi

On 29/07/2019 I received a call from fedex representative stating that “In order to clear your shipment without delays, we request you to submit the following at the earliest.”

They requested to provide KYC Form and Consignee authorization which was submitted post the call.
Issues with respect to the document:
1.1St call to kyc fedex team: The Name from the delivery address and the name from the Aadhaar is not matching. Aparently, I was asked to send a letter to the “Deputy Commisioner” about the change in the name.
- My Comments: I did the same and sent it again.
2. 2nd call to kyc fedex team: When I called up to check the status, they asked me since you wanted to change the name, it should be contacted by the shipper to change the invoice.
-My comments: I contacted the shipper, changed the invoice and sent it again.

3. 3rd call to kyc fedex team: When I called up to check the status, they informed me that they require a declaration from the shipper about the name change with the company seal.

-My Comments: I contacted the shipper again and received the declaration letter with the company seal.

4. 4th call to kyc fedex team: When I called up to check the status, they informed me that the KYC is completed from their end and I should be contacting the customer care for the shipping details.
5.5th Call to fedex customer care – They informed me that they didn’t receive any notification about the clearance and still the status remains the same.

6. 6th call to kyc fedex team: They said since the delivery address has you’re the company you are working for address, we need a declaration from your company stating that it is for your personal use.
-MyComments: That cannot be done as any software company will not support or provide any kind of declaration for an individual personal shopping.
7. 7th call to kyc fedex team: They said delivery address doesn’t matter and informed me kyc is completed but when I asked them what is the next step, they asked me to go to kyc.fedex.com and upload the documents.( My question was what does it mean when you said kyc is completed).
My Comments: I went to the website and tried to upload the kyc documents where it asked me the Importers exporters code even though I chose the option “Individual”.

8. 8th call to kyc fedex team: They asked me to send the documents on email, which was already sent one day ago.
9. 9th call to kyc fedex team: They said it will take minimum of 15-20 days for clearance and they will come back to me in 24 hours if there is any problem with my documents.

Question is that I made a purchase online which was a number plate frame for my motorcycle. This is for my personal use. The product cost is just 16$ and the shipment costs 37$. I understand that there is a custom duty clearance but how does it matter if my delivery address is a shortname from the government ID. Anyways I am submitting the government id to justify that I am an individual who is a citizen of india. For example the name mentioned is “Kuvalesh Bache” and the name mentioned in the aadhaar card was AB Kuvalesh Kumar (Here AB is Anantapur Bache). I declared it in the declaration and further to support my answer, I have uploaded the Passport copy which had my full name. Even then, the document is not taken into the consideration.

I regret to say this but the product ordered was a gift to my friend and it is not acceptable for me to face this issue any time. I am fighting over this for the past two days which is bothering me.
It would really be helpful if some one helps me with this. I even asked the representative if there is a location where I can go and talk or submit any documentation face to face, but apparently they do not have this facility.

Cons of having customer care: No one has the standard process of what is required, every representative has their own processes.