Ferns N Petals — Amount deducted but order not confirmed

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

I placed an order on july 7th, 2020 on their website (M. Fnp.com) and proceed with paytm to make the payment. On the payment page, when i put the otp i got the message that the order was not confirmed, however my money got deducted from my wallet. Since then i have been contacting the said company (Ferns n petals) through emails and calls but they are least bothered to entertain their customers. I have also shared the payment proof (Screenshot) with them but they are saying that they have not received the money and sending me another payment link on my registered mobile number. I contacted paytm as well, but according to them the merchant has received the payment. When i did some research by visiting their facebook page and google reviews, i found that i am not the only one who has gone through all this, there are a lot of people like me who were scammed by this company and they are also suffering alike me.

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