Ferns N Petals — Money not refunded

Address:

Delhi

Writing this in terms of order[protected] with ferns and petals. I had placed this order of rs 1470 on 19th june 2020... The order was for 4th july 2020 but they couldn't deliver the order so i had to raise a cancellation for that. That informed me that the refund was done on 6th july, today is the 9th working day and the money has still not been refunded to my account. I had used google pay to make the order so ideally the money should have come back to my account but that did not ha not happen till now. Ferns and petals told me to check with bank, i went back to the bank which is kotak mahindra and they informed me after their research that the refund has not been given from the source only... I informed the same to ferns and petals and they have been telling the same thing, so the company is safe, bank is safe and it's my hard earned money that is at stake here... Noone wants to take responsibility about this... I am losing 1154 rs, this is the worst experience i have had with online shopping and 100% not to use and recommend ferns and petals... This is extremely disappointing and i m suprised at the fact this company treats it's customers... I will make sure things are reported on every public forum so people are not fraudulated this way.