Ferns N Petals — No delivery yet . Already paid

I placed an order for a delivery ( 2 desk plants with a box of chocolates ) on the 10th to be made on the 12th in the state of Goa for a birthday. The order was dispatched from New Delhi and it went to Bengaluru. And is sitting there in their sorting hub since then. I have raised numerous complaints since then. All that they say is it is bluedarts fault . i made international calls of value which was worth more than my order value. But i got the same sorry lame excuse. Not one of their agents were able to tell bluedart to move my order, I am sure my plants are wilting and chocolates melted by now. There is no estimate date given for delivery yet.
I am extremely disappointed. They have either lost my package or the items are spoilt by now. It has not only been a waste of money for me but the whole purpose of placing an order with ferns and petals is so that gifts can be delivered when they have to make some ones day special. I can very well order the same things from amazon ; It will be cheaper and at least they are not promising that they will deliver it to make some ones day special.
Order ID:29680954