[Resolved] Firstcry — After paying the full amount the Purchase Order was not generated from the company site

padchan

from PALAKKAD, Kerala

Jul 27, 2023

Website:

firstcry.com

Using the site https://firstcry.com, I paid an amount Rs.790.14 through G-Pay on[protected] for getting two items of babyhug (1). a pack of 3 and (2) a pack of 5 after putting them in the cart in the firstcry site. The transaction_id is[protected]. The amount was deducted from my account on the same day, but the order was not generated in the FirstCry site. Hence i am unable to quote any order_id for my genuine complaint. I verified from the Google pay platform that the same amount was credited in the FirstCry site account on the same day. Till now I did not get the above amount reverted to my account please. 9 days passed after my above amount is credited in the merchant's account. I request you to get the amount reverted to my Google Account please.

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Jul 27, 2023

Complaint marked as Resolved

I paid an amount Rs.790.14 through G-Pay on 19-07-2023 for getting two items of babyhug (1). a pack of 3 and (2) a pack of 5 after putting them in the cart in the firstcry site. The transaction_id is 320034982298. The amount was deducted from my account on the same day, but the order was not generated in your FirstCry site. Hence i am unable to quote any order_id for my genuine complaint. I verified from the Google pay platform that the same amount was credited in your FirstCry site account on the same day. Till now I did not get the above amount reverted to my account please. 9 days passed after my above amount is credited in your account. I request you to revert the amount to my Google Account please. Padmanabhan K V

FirstCry.com customer support has been notified about the posted complaint.