[Resolved]  Firstcry.com — Refund Amount

Address:

house no 75 Street No 2 nehru colony Modinagar Distt ghaziabad pin code 201204

I am writing with great concern that First cry has denied to refund me the amount against the Order Number[protected]ITC5CDE5F7) which they canceled without my knowledge and giving me an absolutely disgusting reason that this amount is deducted against an old order number[protected]OUB7667502) which I returned name of the Product( Baby Hug Full Length Washed Solid Colored Denim Jeans with Glitter Pattern Belt-Blue)and according to the Customer service I returned wrong item hence they have canceled my new order[protected]ITC5CDE5F7) and now not ready to raise a refund as well.



I am just failing to understand how the delivery boy picked up the wrong item without checking and even if he has done so why I was not informed then and why the wrong product I sent to First cry has not been sent back to me? This is your system failure and I am going to lodge a case against this for the mental harassment you guys have given me. The first cry can't scam me like this. I always thought First cry is a reputable business but I never knew that they dupe their customers this way.



I want a reply on this ASAP and want the refund of Rs 613 to be initiated at the earliest without any further delay.