Firstcry — amount debited but order not placed

Address: New Delhi, Delhi

On 22.12.2019, i placed two orders of amount ₹1016.34 & ₹901.95.

I made payment through google pay of both the amounts but due to technical issues both the payments was declined and orders got cancelled.

Then i made payment through net banking of both the amounts but only one order of ₹901.95 was confirmed. For the other debited amount of ₹1016.34 no order was showing.

Now despite providing all the relevant proofs like message from bank and my bank statement which clearly shows that amount has been credited towards them i didn't get my refund till date.

Everytime i call or mail them they ask for the one or the other query. I want my refund that's it.