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FirstCry.com Complaints & Reviews

www.firstcry.com

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Updated: Nov 2, 2024

Complaints 800

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45

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755

Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Firstcry is showing order status delivered but actually product was not delivered to me.

After paying the full amount the Purchase Order was not generated from the company site

Firstcry is a fake website. They are not refunding my money. order id is 19115770KAT06AADF0

Delivered defected product and not accepting return

Most useful reviews

Firstcry.com is a big fraud and cheating people with discounts and duplicate products (diapers)

Firstcry is showing order status delivered but actually product is not delivered to me.

NO RETURN POLICY ARE THERE VERY BADDDD

New Return Policy

Babyhug diaper issue

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Firstcry is showing order status delivered but actually product was not delivered to me.

18 months old Patanjali product sold by hiding expiry date

Cheating in discounts

FirstCry.com reviews & complaints page 3

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Address: S3, BR Apartment, Sri Malani Colony, New Bowenpally, Secunderabad - 500011

Total Cheating of First Cry Customer Care Department.
They asked for a Self-Return, I did that on 8th of july23 with DTDC Consignment No - H37565439 but they still have not acknowledged & initiated the refund. Moreover, they don't have any clue that where the product is at present. In DTDC Website its showing as item Successfully delivered on 10th July23
First Cry Order No[protected]JZO13DCF37
Customer Care Clueless &...

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Website: firstcry.com

Using the site https://firstcry.com, I paid an amount Rs.790.14 through G-Pay on[protected] for getting two items of babyhug (1). a pack of 3 and (2) a pack of 5 after putting them in the cart in the firstcry site. The transaction_id is[protected]. The amount was deducted from my account on the same day, but the order was not generated in the FirstCry site. Hence i am unable to quote any order_id for my genuine complaint. I verified from...

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I ordered babyhug walker in the month of May but I got a damaged product, I requested for replacement of the product the product is picked up from me in the month of June, but till now the product not delivered to me...

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I purchased the product on 25-June-2023. And after some reason I cancelled the order on 29-July-2023 and the same amount will refund in original source within 7 to 10 working days is told by [protected]@firstcry.com. As of now more than 10 days over, still the amount was not refunded in my IDFC credit card. And I also shared IDFC credit card smart statement from the date of purchase to till date via in mail [protected]@firstcry.com. But...

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Address: Pune

This regarding my order id - 2701518RJOAF77CD1. Which was delivered on Saturday 24th June 2023. The products colour was totally different from how it was on the site and the quality too was pretty inferior. I placed a return request on Sunday the 25th of June 2023. As per the screenshot attached I was advised that the item will be picked up from the address on my record…..I waited until the 7th of July 2023 for someone to contact me regarding...

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I had ordered cor cum Rocker and received damaged product. Upon several complaint team told either to go with replacement or fresh issue of only damaged part.
Issue of damaged part was told to be quick as they had parts a available with vendors compared to replacement which might take even month or more.
Now it's already 10 days and the only updatevi get is team is working on my request.
I have asked for an ETA or cancellation...

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I received the product on 19th June 23rd, Order No Is[protected]KAT06AADF0 which was totally different. I requested you 2-3 times But no solution was found. And once I talked to customer support, those whose names were Anjali and Manisha mehra spoke to me. That I will not get a refund.It is said that you have got the right product from us.refund my money,...

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Hi,
I have ordered (Order Number: 22537017RLP99CF346) a Sunvene Medium size 3 in 1 Adjustable Belt-Beige on 10th June 2023 from Firstcry.com which was delivered on 13th June 2023. When I ordered it, it was under 7days return policy and now it is changed to non-returnable product.
The product looks cheap for the amount paid and also it doesn't fit me. They are not accepting the return by stating hygeine issues. I wonder how...

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Hi,
I have ordered (Order Number: 22537017RLP99CF346) a Sunvene Medium size 3 in 1 Adjustable Belt-Beige on 10th June 2023 from Firstcry.com which was delivered on 13th June 2023.
The product looks cheap for the amount paid and also it doesn't fit me. They are not accepting the return by stating hygeine issues. I wonder how does it fit under that category since it is worn over the clothes and also the product is packed and...

+2 photos

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Website: www.firstcry.com

Order[protected]VFLA394118

First cry has sent a wrong product and it is 4days the status is still the same.

Product return is requested

Sun, 18th Jun 23, 3:27 PM
Your concern is being reviewed

I am not sure what is happening with it and there is no way to contact the customer care and the website support is just directing me to digital support which is not giving the correct...

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I ordered babyhood booster chair for my 10 months, but it is small for her.

I want to return it, but first cry is not accepting it.

Please help me....

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First cry gives fake delivery date and time once we order it and requires the product on time. first cry cancel it or deliver it after 4 to 5 Days late .and customer care only says sorry for the inconvenience they should penalized for this kind of service ....

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I have purchased Babyhug Pram with order Id 3237537BZQFF8E758 from firstcry. The product I received was defected, moreover the quality of the pram is pathetic. So I raised the return of the product, firstly they canceled my request by saying I have selected wrong option. I reraised the return request. The customer care team called me and assured me that return will happen in 7 days. Now I again got a call and they are saying only replacement...

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Address: House no 1334, East Srikrishnapur, Haldia, East Medinipur, pin no.721635

I Priya Mazumder have received from firstcry.com to babyhug 3 in 1 comfy high chair in broken condition. When am I order this item that time show 7 days returnable policy, but now showing me this item non-returnable how it is possible.

I want to know if somebody order non-returnable products, they’ll receive always worst / broken product from firstcry.

Please look into the matter urgent basis

Thank...

+3 photos

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Address: House no.1334, Purba Srikrishnapur, haldia, East Medinipur, pin no. 721635

I Priya Mazumder have received this product broken condition, but When am I order this product that time show 7 days return policy, now they're informed to me it's non returnable product..

I want to know if somebody order non returnable items, that's mean they received item in broken condition. It's justified????

Kindly look into the matter urgent basis please 🙏

Thanks & Regards
Priya...

+3 photos

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Hi
I bought the babyhug tricycle and when I received the product some important part was missing from the packages so I raised the replacement complaint on 2nd may. Now after that I got few calls regarding they provide the missing parts but it took 6 days to take photo of missing part and no further action has been taken so I ask them to provide full replacement of the product. But even after 13 days has passed no one come to pickup...

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Address: B-1004 citadel apartment gomtinagar

I have ordered philips event sterilizer which was not suitable for me because of its space and bottles so I want to return but they have denied to return because of their policy
Please help me because product is useless for me...

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Address: Rajashree buisness park plot no-114,pune-411001

I am pranati Meher Last month on April 16 I ordered a dress for my son from firstcry but that didn't fit to my son so I raised a return request but still pick up not done so many times I called to customer care but they didn't take any actionfrom last April 18 every day a system generated call is coming and telling due to incomplete address and customer not reachable pickup not doneI am staying in metro city Bangalore my apartment is on main...

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First cry item (order ID : 19951366GJY0942F3F and 19951366FDKB580087 ) which reached at destination hub on 01-May . Till now ( 12-May) item is not yet deilived at home . Every day item will mark as out for delivery on evening simply we get message as customer not available on phone. Even after raising concern with first cry support team, there is no use...

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I am a ling customer of you, I ordered medium size diaper, but the package delivered was newborn. It is not returnable order. But i want to exchange or return it. What can i do?...

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